Tyler Maldonado
Egg Harbor Twp,NJ
Summary
Successful CSA with multiple years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
8
8
years of professional experience
Work History
Customer Service Advocate
Auto Lenders
11.2018 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Completed opening and closing functions to meet operational needs.
- Maintained and managed customer files and databases.
Carpenter's Assistant
Exterior Customs
01.2016 - 09.2018
- Interpreted specifications and construction drawings to understand tasks necessary to complete each job.
- Planned and executed work with proper tools and materials to maximize productivity.
- Collaborated with other construction workers to coordinate projects and streamline process.
- Followed established job site safety regulations and maintained safe and clean work area.
- Created custom frames to meet needs of individual customers.
Education
High School Diploma -
Egg Harbor Township High School
Egg Harbor, NJ06.2014
Skills
- Problem-Solving Ability
- Customer Relationship Management
- Professional Telephone Demeanor
- Customer Consulting
- System Implementation
- Customer Service
Timeline
Customer Service Advocate
Auto Lenders
11.2018 - Current
Carpenter's Assistant
Exterior Customs
01.2016 - 09.2018
High School Diploma -
Egg Harbor Township High School
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