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United Parcel Service
Augusta, GA
01.2001 - Current
- Responsibilities
- Assembled, sealed, and loaded packages into correct trucks
- Loaded and unloaded materials onto and off of trucks for fast shipment
- Drive the delivery truck and make sure tasks such as priority packages and pick-ups are completed on time along with regular ground packages
- Completed rush deliveries on tight timetables to satisfy customer needs
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses
- Built strong relationships with customers and vendors through excellent customer service
- Managed customer inquiries and complaints in polite and professional manner
- Kept detailed mileage and fuel reports to track overall fuel costs
- Worked scheduled hours as required and took on available shifts during holidays and busy periods
- Determined quickest and safest routes for delivery by using effective planning and organizational skills
- Accomplishments
- Promoted to a driver within 4 months, after learning how to do everything in the warehouse
- I learned how to do every position inside and outside of the building, except drive trucks that require a CDL
- Doubled my salary the past two years by moving up in the company and being one of the most motivated workers
- Engage with customers and always receive a nice compliment on my customer service skills and understanding of customers' frustrations by showing them I had a genuine interest in their problems.
