Tyler Mast
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
The Kettle Diner
05.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Depot Grille
02.2011 - 03.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Associate of Applied Science - Nursing
Cape Fear Community College
Wilmington, NC12.2027
Bachelor of Science - Healthcare
Southern New Hampshire University
Hooksett, NH10.2021
Skills
Organization
Operating Systems
Workflow Coordination
Process Monitoring
Performance Improvement
Relationship Management
Certification
CPR Certified
Timeline
Server
The Kettle Diner
05.2022 - Current
Server
Depot Grille
02.2011 - 03.2017
Associate of Applied Science - Nursing
Cape Fear Community College
Bachelor of Science - Healthcare
Southern New Hampshire University
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