Tyler McMillan
Yorktown,VA
Summary
Driven and resourceful administrative professional with multiple years of experience assisting with work of high-achieving executives as well as supporting end users in the organization and providing analysis of systems development programming requests, develop specifications, and implement computer information systems. Adept in monitoring, troubleshooting, and resolving system issues to maintain optimal performance. Accustom to collaborating closely with other departments while successfully managing high-volume workloads in rapidly changing environments.
Overview
4
4
years of professional experience
Work History
IT Administrative Assistant
Newport News / Williamsburg International Airport
01.2024 - Current
- Prepare executive correspondence, meeting minutes and other materials, from templates or samples, or own notes, for review and signature. Maintain logs and files for unit. Edit materials prepared by others for accuracy, proper grammar, and spelling.
- Files incoming and outgoing correspondence, budget information, purchasing documents, newsletter information, plant property, etc. into an established system. On occasion may be required to set up additional filing systems.
- Reacts to emergent needs and makes adjustments to assignments to meet operational needs. Maintains document filing systems, ensures filing is timely and accurate, and initiates changes in processes to enhance data and document storage and retrieval.
- You will provide support and assistance by maintaining up-to-date knowledge of governing rules, regulations, and other guidelines
Deskside Support Technician
Bell Techlogix
12.2023 - Current
- Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
- Primarily provides Tier 1 level support; may provide Tier 2 level support as needed.
- Escalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
- Processes timely and accurate information to ensure compliance with vendor warranty requirements.
- Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
- Adheres to client policies and procedures while maintaining the integrity of the customer’s data.
- Maintains and updates work order tickets in client’s ITSM tool.
- Coordinates across multiple departments/vendors to provide support.
- Represents Bell Techlogix in a professional and businesslike manner and communicates effectively with customers and associates.
- Interacts with the customer when responding to technical questions or requests for information.
IT Field Support Technician
BayPort Credit Union
01.2023 - 11.2023
- Evaluates documented resolutions and analyzes trends to determine essentials processes and procedures to ensure efficient and effective resolutions to outstanding issues relating to software applications.
- Work with 10,000+ clients and customers including general public, individuals who work in the agency, other agencies, or organizations outside of the Government to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations
- Plan, develop, implement and administer systems to effectively detect, triage and respond to security events and incidents.
- Plan, install, configure, test, implement and manage systems environment in support of the organizations IT architecture and business needs.
- Managed inventory, issuing, and set up of over 2,000 Laptops and Monitors for credit union users.
- Assembled user's workstations in their personal offices and insured it's functionality along with access to their network drives and printers connected to the domain. As well as insuring proper software and applications were installed/running to complete their job functions.
- Work with clients and customers to assess and/or address their needs and provide information or assistance relative to the products or services
- Communicate effectively both orally and in writing to identify and resolve problems, determine relevant information, demonstrate using sound judgment, and making recommendations.
IT Support Analyst
Bayport Credit Union
07.2022 - 11.2023
- Troubleshoot software applications for staff members that interface with core system.
- Analyzes short, medium, and long-range projects for solutions of complex operational or policy issues in areas such as information security, information security reporting, systems development life cycle, quality assurance, and others as directed.
- Evaluated documented resolutions and analyze trends to determine essential processes and procedures to ensure efficient and effective resolutions to outstanding issues relating to software applications.
- Assist with vendors to ensure appropriate enhancements, modules, and functionality meet organizational strategic goals.
- Develops and executes strategies for developing system development quality assurance (QA) program management office.
- Log calls and issues and provide Tier 1 and Tier 2 support to end-users and escalate issues as needed.
- Initiate and monitor trouble tickets within the ticket management system for recording and tracking of network, hardware, and software trouble calls, and corrective actions.
- Manage LAN/Wide Area Network (WAN) bandwidth issues and requirements, and diagnose and resolve network problems.
Universal Banker II
Navy Federal Credit Union
01.2022 - 07.2022
- independently analyzes costs and production activities to provide business unit insight for potential cost reductions and process improvements.
- Performs cost analysis & provide recommendations to be used for strategic decision making.
- Communicates how activities and their costs are linked to the products and the financial results.
- Performs and analyzes costing run to determine the cost associated with component parts and finished goods.
- Conduct quantitative and qualitative analyses that resolve debt management issues in a timely manner
- Identifies problems and discrepancies, determines if adjustments or corrections are required, and takes necessary action to correct and produce reports
Financial Services Representative
Langley Federal Credit Union
01.2020 - 12.2021
- Experienced with analyzing, interpreting and developing detailed financial reports for 500+ members weekly/monthly, along with being experienced in the use of financial metrics and practices;
- Experienced in preparing trend and historical analysis to support recommendations
- Experience and demonstrate understanding, use, and application of a variety of software such as spreadsheet, database, graphics and word processing.
- Applied knowledge using financial databases; reading, interpreting, and summarizing financial data; identifying problem areas and providing recommendations for improvement, communicate effectively to targeted audiences, and/or creation of financial system queries and reports.
Education
Bachelor of Science - Financial Planning
Liberty University
Lynchburg, VA12.2019
Skills
- Troubleshooting
- Interpersonal Communication
- Documentation and reporting
- Critical thinking skills
- Information Security Policies and Principles
- Information Security Risk Management Practices
- Technical Credibility
- Office 365
- Cybersecurity frameworks, tools, and concepts
- Handling Active Directory, Symitar, Temenos, ECOS, Salesforce, Meridian Link, PSCU(Quick Assist), Card Wizard, Ebranch (Online Banking), DocuSign, Kronos Lobby/Appointments, Interactive Teller Client
References
Steven Torres - Bayport Field Support Supervisor - storres@bayportcu.org
Audrey White - NFCU Assistant Branch Manager - awhite@nfcu.org
Tramaine Walton - NFCU Assistant Branch Manager - twalton@nfcu.org
Erica White - NFCU Branch Manager - ewhite@nfcu.org
Timeline
IT Administrative Assistant
Newport News / Williamsburg International Airport
01.2024 - Current
Deskside Support Technician
Bell Techlogix
12.2023 - Current
IT Field Support Technician
BayPort Credit Union
01.2023 - 11.2023
IT Support Analyst
Bayport Credit Union
07.2022 - 11.2023
Universal Banker II
Navy Federal Credit Union
01.2022 - 07.2022
Financial Services Representative
Langley Federal Credit Union
01.2020 - 12.2021
Bachelor of Science - Financial Planning
Liberty University
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