Tyler McQuade
Quincy,MA
Summary
Results-oriented Account Manager with over 10 years of experience in driving growth and retention for mid-market and enterprise accounts in SaaS and HR tech. Expertise in strategic account expansion, cross-selling, and managing executive relationships. Focused on maximizing renewals and identifying new revenue opportunities within existing client portfolios.
Overview
12
12
years of professional experience
Work History
Client-Focused Executive
Casey Insurer Services
New England
03.2025 - Current
- Manage a portfolio of commercial clients, driving retention through proactive communication and value-based account management
- Identify expansion opportunities by aligning insurance and risk solutions to evolving client needs
- Partner cross-functionally to deliver tailored solutions, improving client satisfaction and long-term retention
- Conduct client-facing consultations to uncover operational gaps and position additional services regulatory and financial concepts into actionable business solutions
- Built trust with business operators through relationship-driven, consultative engagement
Strategic Business Consultant (Mid-Market HCM)
Paychex
Boston, Remote
04.2023 - 12.2024
- Managed and expanded relationships within mid-market accounts (500–2,000 employees), consistently exceeding quota (121% attainment)
- Drove cross-sell and upsell opportunities across payroll, HR, and PEO solutions, increasing account spend and lifetime value
- Led renewal conversations and contract expansions, securing long-term agreements with key clients
- Conducted high-impact virtual demos and executive presentations to CFOs, HR leaders, and business owners
- Identified new revenue streams within existing accounts through referral networks and stakeholder mapping
- Collaborated with Account Managers and onboarding teams to ensure seamless implementation and adoption
Senior Sales Executive
Globalization Partners (G-P)
03.2021 - 11.2022
- Managed full-cycle sales and expansion for mid-market and enterprise accounts, driving growth for global workforce solutions
- Executed complex SaaS demos for multiple stakeholders, demonstrating ROI and aligning solutions with business objectives
- Cultivated strong client relationships, identifying and pursuing expansion opportunities in international markets
- Managed long, multi-threaded sales cycles with deal sizes ranging from mid-market to enterprise ACV
Sales & Customer Operations
Wayfair
Boston, MA
11.2013 - 05.2020
- Recognized as a Presidents Club performer, demonstrating top-tier revenue contribution and client satisfaction
- Managed high-volume customer accounts, exceeding performance targets through strategic engagement
- Built strong customer relationships, fostering repeat business and enhancing long-term loyalty
- Identified process gaps and implemented scalable solutions, enhancing operational efficiency
Education
Bachelor of Arts - Communications
Plymouth State University
Plymouth, NHSkills
- SaaS & Solution Selling
- Account management
- Stakeholder engagement
- Customer retention
- Value-based selling
- Cross-selling strategies
- Pipeline forecasting
- Territory expansion
- Data-driven selling
Timeline
Client-Focused Executive
Casey Insurer Services
03.2025 - Current
Strategic Business Consultant (Mid-Market HCM)
Paychex
04.2023 - 12.2024
Senior Sales Executive
Globalization Partners (G-P)
03.2021 - 11.2022
Sales & Customer Operations
Wayfair
11.2013 - 05.2020
Bachelor of Arts - Communications
Plymouth State University