Tyler Meehan

• Managed client relationships, ensuring satisfaction and retention through personalized service.
• Developed strategic account plans to align with client goals and drive revenue growth.
• Coordinated cross-functional teams to deliver solutions that meet client needs effectively.
• Analyzed market trends to identify opportunities for upselling and cross-selling services.

• Improved client satisfaction by providing tailored implementation solutions to meet their business needs.
• Streamlined project processes for enhanced efficiency and timely completion of implementation projects.
• Increased client retention with excellent communication and consistent follow-ups throughout the consultation process.
• Reduced implementation time, conducting thorough assessments and identifying potential challenges early in the process.

• Built and managed accurate sales pipeline to maintain high volume of activity.
• Won new business by articulating full value of company's capabilities to prospects.
• Utilized CRM Software to manage sensitive client information and update existing and new client profiles.
• Developed advanced understanding of products and services to react to customer objections, competitive questions and other FAQs.
• Set and achieved company defined sales goals.
• Prioritized tasks and projects to meet tight deadlines.
• Emailed important, relevant information regarding Product information to multiple potential clients and drove revenue by 20% on our team.
• Built relationships with customers and community to promote long term business growth.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Strategized and implemented email personalization and dynamic content.

Responded to all customer inquiries thoroughly and professionally.

• Responded to customer requests efficiently and with knowledgeable assistance.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Supervised and mentored 4 team members and oversaw daily service operations
• Increased sales by offering advice on purchases and promoting additional products.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Determined problem areas and resolved issues related to profitability and business objective achievement.
• Coached team members in techniques necessary to complete job tasks.
• Trained new team members by relaying information on company procedures and safety requirements.
• Developed estimates by costing materials, supplies and labor
• Suggested add-on services that would be helpful to customers and improve bottom line.

• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Answered telephone and email inquiries from potential customers.
• Expanded sales revenues by identifying opportunities and executing customized marketing plans.
• Analyzed campaign performance by utilizing measurement and tracking methodologies to determine customer return on investment.

Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.

• Performed cleaning duties to establish and maintain neat, organized and presentable front desk area.
• Monitored cash transactions at front desk to maintain responsibility for personal bank.
• Participated in meetings and workgroups to integrate activities, communicate issues and resolve problems.
• Investigated and resolved customer inquiries and complaints quickly.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Trained new personnel regarding company operations, policies and services.
• Cross-trained and provided back up for customer service managers.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.