Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Tyler Mercer

Brighton,MI

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

8
8
years of professional experience

Work History

Server

Buffalo Wild Wings
05.2021 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complementary items.
  • Developed and maintained lasting relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Cashier

Lowes
04.2020 - 05.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Built relationships with customers to encourage repeat business.

Warehouse Stocker

ABC Warehouse
07.2019 - 03.2020
  • Checked packages and merchandise for damage and notified vendors.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.

Produce Clerk

Kroger
05.2016 - 08.2018
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.

Education

Bachelor of Science - Psychology

Eastern Michigan University
Ypsilanti, MI
12.2022

Bachelor of Arts - Economics

Eastern Michigan University
Ypsilanti, MI
12.2022

Skills

  • Computer Literacy (Excel and Powerpoint)
  • Team Player
  • Problem Solving
  • Guest Engagement
  • Service Prioritization
  • Suggestive Selling
  • Interpersonal Skills
  • Multitasking Abilities

Additional Information

  • Huge Detroit sports fan
  • Board game collector
  • Avid Stephen King reader

Timeline

Server

Buffalo Wild Wings
05.2021 - Current

Cashier

Lowes
04.2020 - 05.2021

Warehouse Stocker

ABC Warehouse
07.2019 - 03.2020

Produce Clerk

Kroger
05.2016 - 08.2018

Bachelor of Science - Psychology

Eastern Michigan University

Bachelor of Arts - Economics

Eastern Michigan University

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Tyler Mercer