Tyler Michels
Hideaway,Texas
Summary
Hardworking professional with exceptional talents in fulfillment, communication and leadership. Energetic customer service representative with experience working in solitary role or as part of fast-paced team. Honest and punctual employee.
Overview
5
5
years of professional experience
Work History
Team Leader
FedEx
08.2022 - Current
- Collaborated with team members to achieve daily goals and meet company objectives.
- Proved successful working within tight deadlines and through fast-paced environments.
- Trained employees on proper techniques and application of best practices.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitudes and attentive responses.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standards through personal examples to help each member understand expected behaviors and standards.
- Assisted in recruitment of new team members, by hiring qualified and energetic people to build teams of top performers.
- Educated staff on organizational mission and goals to help employees achieve success.
Customer Service Representative
East Texas Water Wells
02.2018 - 08.2020
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Science - Biology
UT Tyler
Tyler, TX05.2024
Associate of Science - Biology
Tyler Junior College
Tyler, TX08.2022
Skills
- Customer Satisfaction
- Cycle Counts
- Inventory Records
- Project Specifications
- Team Relationships
- Production Targets
- Teamwork Skills
- Special Projects
- Quarterly Reviews
- Process Improvement Initiatives
- Operational Efficiency
- Professional Relationships
Professional References
- Justin Gorby - AT&T Account Executive - (540) 522-4251
- Mitchell Pellerin - ZipHQ Senior Business Development Representative - (337) 831-7219
- Layne Gore - TNI Representative (903) 805-1817
Timeline
Team Leader
FedEx
08.2022 - Current
Customer Service Representative
East Texas Water Wells
02.2018 - 08.2020
Bachelor of Science - Biology
UT Tyler
Associate of Science - Biology
Tyler Junior College
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