Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
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Tyler Miles

Tyler Miles

Biloxi,MS

Summary

Results-driven leader with a proven track record of achievement. Strategic and analytical manager skilled in problem solving, project management, and achieving profit targets. Adept at identifying and leveraging emerging market trends and revenue opportunities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Regional Sales Manager

WXXV
Gulfport, MS
04.2023 - 04.2024
  • Achieved regional sales objectives by coordinating with the sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Participated in sales calls with direct reports to strengthen customer relationships and uncover possible growth opportunities.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Generated detailed sales reports and forecasts to analyze performance and track progress.
  • Analyzed regional market trends to discover new growth opportunities.

Marketing Consultant

WXXV
Gulfport, MS
10.2021 - 03.2023
  • Planned and executed events and marketing programs to increase qualified leads.
  • Achieved client vision and marketing objectives by collaborating with various departments.
  • Consulted with clients on business issues and developed innovative, high-impact proposals.
  • Directed marketing plans for clients, proactively servicing needs, maintaining satisfaction, and consistently achieving profit goals.
  • Identified appropriate marketing channels and target customers for campaigns.

Tech Support Specialist

Intuit
Remote
01.2021 - 10.2021
  • Provided Tier 1 IT support to non-technical internal users through desk-side support services.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Translated complex technical issues into digestible language for non-technical users.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

General Manager (GM)

The Break Room
Biloxi, MS
05.2018 - 11.2020
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Designed, implemented, and enhanced marketing initiatives to maximize outreach and product sales.

Sales Associate

EZvapors
Ocean Springs, MS
11.2015 - 05.2018
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding accessories and proper care for merchandise.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Implemented up-selling strategies, such as recommending accessories and complementary purchases, to boost revenue.
  • Sold various products by explaining unique features and educating customers on proper application or usage.

Education

Bachelor of Science - Marketing

University of Southern Mississippi
Long Beach
05.2018

Associate of Arts - Business Administration And Management

Mississippi Gulf Coast Community College
Gautier
05.2016

Skills

  • End-user Support
  • Project Management
  • Analytical Thinking
  • Operations Management
  • Data Collection
  • Staff Training
  • Project Coordination
  • Trend Analysis
  • Document Review
  • Conflict Resolution

Certification

  • CompTIA Security+
  • Google Cybersecurity Professional

Affiliations

  • Southern Elite Lacrosse - Youth 15 Coach

References

References available upon request.

Timeline

Regional Sales Manager

WXXV
04.2023 - 04.2024

Marketing Consultant

WXXV
10.2021 - 03.2023

Tech Support Specialist

Intuit
01.2021 - 10.2021

General Manager (GM)

The Break Room
05.2018 - 11.2020

Sales Associate

EZvapors
11.2015 - 05.2018

Bachelor of Science - Marketing

University of Southern Mississippi

Associate of Arts - Business Administration And Management

Mississippi Gulf Coast Community College

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Tyler Miles