Tyler Mans
GODDARD,KS
Summary
Seasoned Assistant Manager at Jiffy Lube, adept in operations management and customer relations, enhanced service quality by addressing customer concerns with effective solutions, leading to repeat business. Skilled in maintenance scheduling and promoting safety compliance, significantly improved operational accuracy. Demonstrates exceptional leadership in task delegation and promoting team efficiency.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Jiffy Lube
05.2015 - 06.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Tire and Lube Technician
Jiffy Lube
05.2012 - 06.2022
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Greeted customers and answered questions about oil changes and other services.
- Kept shop areas neat, clean, and free of safety hazards.
Education
E-School
Wichita, KSSkills
- Task Delegation
- Operations Management
- Product and service knowledge
- Cost Reduction
- Promotional planning
- Customer Relations
- Maintenance Scheduling
- Computer Skills
- Calibrating systems
- Safety Checks
- Parts Ordering
- Safety Compliance
- Automotive Lift Operation
- Preventive Maintenance
Timeline
Assistant Manager
Jiffy Lube
05.2015 - 06.2022
Tire and Lube Technician
Jiffy Lube
05.2012 - 06.2022
E-School
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