Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler Montanye

Kutztown,PA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Also have evening manager training.

Overview

7
7
years of professional experience

Work History

Evening Manager

Redner's Warehouse Markets
Hamburg, PA
02.2019 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Monitored employee performance and provided feedback to ensure compliance with established standards.
  • Ensured all customer inquiries were handled promptly and professionally.
  • Trained new employees on proper cash handling, store policies, and customer service standards.
  • Resolved customer complaints in a timely manner to maintain positive relationships with clients.

Store Associate

Blue Rocks Family Campground
Kempton, PA
06.2017 - 09.2017
  • Ensured the cleanliness and tidiness of the store.
  • Demonstrated excellent customer service skills at all times.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Provided cash register operations and handled customer payments.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Answered telephone to give callers store information and look up order details.
  • Helped make reservations with customers over the phone

Education

High School Diploma -

Kutztown Area Senior High School
Kutztown, PA
06-2018

Skills

  • Product Knowledge
  • Inbound and Outbound Calling
  • Data Entry
  • Information Security
  • Paperwork Processing
  • Complaint Resolution
  • Call Management
  • Tactful and Diplomatic
  • Coordination
  • Problem Resolution
  • Critical Thinking
  • Staff Training

Timeline

Evening Manager

Redner's Warehouse Markets
02.2019 - Current

Store Associate

Blue Rocks Family Campground
06.2017 - 09.2017

High School Diploma -

Kutztown Area Senior High School

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Tyler Montanye