Tyler Montgomery
Oxford,MS
Summary
Strong leader and problem-solver dedicated to promoting organizational efficiency and ensuring the satisfaction of all customers and patrons.
Overview
4
4
years of professional experience
Work History
Kitchen Lead
Malco
Oxford, MS
08.2021 - 05.2023
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Customer Service Representative
Hibbett
Wiggins, MS
05.2022 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Shift Leader
McAllister's Deli
Wiggins, MS
09.2019 - 05.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
High School Diploma -
Stone High School
Wiggins, MS05.2021
Skills
- Productivity Improvements
- Preventive Maintenance
- Customer Service
- First Aid Knowledge
- Special Events
Accomplishments
- Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Customer Service Representative
Hibbett
05.2022 - 08.2022
Kitchen Lead
Malco
08.2021 - 05.2023
Shift Leader
McAllister's Deli
09.2019 - 05.2020
High School Diploma -
Stone High School