Tyler Montgomery
Oxford,MS
Summary
Strong leader and problem-solver dedicated to promoting organizational efficiency and ensuring the satisfaction of all customers and patrons.
Overview
4
4
years of professional experience
Work History
Kitchen Lead
Malco
08.2021 - 05.2023
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Customer Service Representative
Hibbett
05.2022 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Shift Leader
McAllister's Deli
09.2019 - 05.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
High School Diploma -
Stone High School
Wiggins, MS05.2021
Skills
- Productivity Improvements
- Preventive Maintenance
- Customer Service
- First Aid Knowledge
- Special Events
Accomplishments
- Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Customer Service Representative
Hibbett
05.2022 - 08.2022
Kitchen Lead
Malco
08.2021 - 05.2023
Shift Leader
McAllister's Deli
09.2019 - 05.2020
High School Diploma -
Stone High School
Similar Profiles
Waleed MoughrabiehWaleed Moughrabieh
Concessions and Usher at MalcoConcessions and Usher at Malco
COURTNEY PARKERCOURTNEY PARKER
Manager at Malco TheatersManager at Malco Theaters
Nehemiah HayesNehemiah Hayes
Kitchen Staff Member/Cook at Malco TheatresKitchen Staff Member/Cook at Malco Theatres
Erin GatesErin Gates
Restaurant Waiter at Ajax DinerRestaurant Waiter at Ajax Diner
Nathaniel JonesNathaniel Jones
Cashier at Chicory MarketCashier at Chicory Market