Tyler Myers
High Springs,FL
Summary
Proven track record in enhancing system efficiency and customer satisfaction at the University of Florida, leveraging skills in cybersecurity and customer service. Excelled in data analysis and incident management, achieving a significant reduction in system errors. Demonstrated exceptional attention to detail and ability to multitask, ensuring optimal operational performance and security. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Computer Operator
University of Florida
01.2021 - Current
- Processed requests for service from internal and external customers.
- Reacted calmly during times of highly stressed or emergency situations.
- Maintained spreadsheets of data across multiple systems.
- Collaborated with other departments to identify and solve software issues.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Implemented and maintained software solutions according to customer requirements.
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
Correctional Officer
Florida Department Of Corrections
02.2019 - 01.2021
- Conducted routine and emergency head counts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Observed behavior of residents individually and in groups.
- Booked new inmates into facility and processed inmates for release.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Interviewed inmates to obtain information and assess needs.
- Received and accounted for personal possessions and determined inmate work assignments.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Responded to emergency situations and de-escalated hostile confrontations.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Interviewed inmates to obtain information and evidence.
- Documented inmate behavior and activities in logbooks.
- Enforced rules and regulations to maintain order among inmates.
- Provided assistance and guidance to inmates regarding daily activities.
- Investigated and responded to incidents of inmate misconduct.
- Conducted security checks of inmates and living areas.
- Assisted in intake and release of inmates.
- Supervised inmates during meals, recreation and other activities.
- Prepared reports to document incidents and violations.
Truck Driver
Werner Enterprises
05.2018 - 01.2019
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Maximized load safety by balancing, securing, and weighing products.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Operated with safety and skill to avoid accidents and delays.
- Verified contents of inventory loads against Bills of Lading.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Corrections Officer
Florida Department Of Corrections
01.2018 - 05.2018
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Routinely counted inmates and in response to potential security breaches.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Streamlined operational efficiencies by effectively maintaining daily shift activity logs.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Documented prisoner identification, charges and inmate disturbance incidents.
Computer Operator
University Of Florida
08.2016 - 01.2018
- Generated reports covering details about data, system operation, and error monitoring.
- Reacted calmly during times of highly stressed or emergency situations.
- Maintained spreadsheets of data across multiple systems.
- Collaborated with other departments to identify and solve software issues.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
All Source Analyst
US Army
04.2013 - 05.2016
- Developed recommendations to assist clients and agencies with efforts to advance intelligence gathering and interpretation in multiple theaters of operation.
- Produced multi-source intelligence reports and products for different agency customers.
- Created useful and timely intelligence products to support field operations.
- Verified visitor security clearances and eligibility for access into SCIFs.
- Developed standard operating procedures for intelligence operations and activities.
- Assisted in creating high-level intelligence briefs for senior-level personnel.
- Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
- Coordinated with other intelligence agencies to share information and resources.
- Conducted detailed data analysis to identify patterns and trends in complex datasets.
- Briefed upper-level personnel on emerging threats.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Proven ability to develop and implement creative solutions to complex problems.
- Identified issues, analyzed information and provided solutions to problems.
- Conducted threat assessment and analysis of foreign adversaries in support of military operations.
Education
High School Diploma -
Santa Fe High School
Alachua, FLSkills
- Attention to Detail
- Performance Management
- Data Entry
- Work Planning and Prioritization
- Information Analysis
- System monitoring
- Log updates
- Organizing and Categorizing
- Time Management
- Documentation skills
- Customer Service
- Error monitoring
- Incident Logs
- Multitasking and Organization
- Cybersecurity
Timeline
Computer Operator
University of Florida
01.2021 - Current
Correctional Officer
Florida Department Of Corrections
02.2019 - 01.2021
Truck Driver
Werner Enterprises
05.2018 - 01.2019
Corrections Officer
Florida Department Of Corrections
01.2018 - 05.2018
Computer Operator
University Of Florida
08.2016 - 01.2018
All Source Analyst
US Army
04.2013 - 05.2016
High School Diploma -
Santa Fe High School
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