Tyler Nicolaos
Tampa,FL
Summary
A highly motivated and results-driven professional with broad experience in fast paced environments. Strengths include communication, customer service, advertising, creative designs, critical thinking and working well with others to build strong teams. Working in demanding environments within time constraints to complete projects and implement of solutions on-time and in support of company and customer objectives.
Overview
8
8
years of professional experience
Work History
Food Runner
Jay Luigi
St. Petersburg , Florida
08.2024 - Current
- Greeted and welcomed customers as they arrived at the restaurant.
- Delivered food to guests in a timely manner while following safety protocols.
- Responded promptly to customer inquiries and requests for additional items or services.
Food Server
Luv Child
Tampa, FL
03.2023 - 07.2024
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
- Resolved customer complaints in a professional manner, while adhering to company policies and procedures.
Assistant Design Manager
MIC Restoration Preservation Construction
Syracuse, NY
12.2020 - 01.2023
- Works with property owners to select appropriate restoration materials and products to be used during renovations
- Researches and explores the use of new materials and technologies to incorporate into existing blueprints
- Maintains proper archives of completed projects and leads to help drive new business development
Property Manager
SCN Enterprise, LLC
Liverpool, NY
05.2020 - 11.2022
- Responsible for marketing the vacancy of properties to increase awareness and traffic to help fill the space
- Interviews potential tenants for eligibility, in accordance with all Housing and Urban Development regulation
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
Seasonal Manager
Stephen's Greek Cuisine
Syracuse, NY
06.2018 - 06.2022
- Conducted interviews and hiring of employees, while developing schedules to ensure proper staffing.
- Partnered with various suppliers to ensure proper inventory levels during peak and non-peak business hours.
- Coached and motivated staff to meet sales goals, while delivering exceptional customer service.
Customer Service Representative
Wegmans Food Market Inc.
Liverpool, NY
11.2016 - 03.2021
- Served as the department trainer, trained new associates on proper communication, safety standards, issue deescalation, and how to acknowledge a customer's dietary restrictions
- Partnered with the Knowledge Based Service selling team to assist customers locate products, answer questions, and provide recommendations on the products (Wegmans' stated mission is "incredible customer service")
- Regularly engaged with department and store leadership to provide new ideas and suggestions on future product offerings
- Wegmans scholarship award and recipient and United Way Advocate
Education
Bachelor of Arts - Advertising and Public Relations
University of Tampa
Tampa, FL05.2020
Associate of Arts - General Studies
Onondaga Community College
Syracuse, NY05.2018
Skills
- Canva
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Wix
- Food safety knowledge
- Time Management
- Issue Escalation
- Effective Multitasking
Timeline
Food Runner
Jay Luigi
08.2024 - Current
Food Server
Luv Child
03.2023 - 07.2024
Assistant Design Manager
MIC Restoration Preservation Construction
12.2020 - 01.2023
Property Manager
SCN Enterprise, LLC
05.2020 - 11.2022
Seasonal Manager
Stephen's Greek Cuisine
06.2018 - 06.2022
Customer Service Representative
Wegmans Food Market Inc.
11.2016 - 03.2021
Bachelor of Arts - Advertising and Public Relations
University of Tampa
Associate of Arts - General Studies
Onondaga Community College
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