Summary
Overview
Work History
Skills
Courses
Certification
Timeline
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Tyler Nixon

NY,NY

Summary

Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technician

Crunch Fitness
01.2021 - 03.2023
  • Results-oriented facilities manager with a proven track record of optimizing operations and reducing costs
  • Implemented strategic maintenance programs, resulting in a 20% decrease in equipment downtime and a 15% reduction in maintenance expenses
  • Expertise in developing and executing cost-saving initiatives while ensuring efficient facility operations.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.

IT Support

New visions charter
01.2018 - 06.2020
  • Provided Tier 1 IT support for Windows/Mac systems, including hardware/software upgrades, network installations, and software/OS deployment
  • Experienced in Active Directory management, AV configuration, and troubleshooting, escalating complex issues as needed.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Created user accounts and assigned permissions.

Technician

Dave and Busters
01.2017 - 01.2019
  • Experienced in managing IT infrastructure, including hardware inventory, cloud migration (Azure), and endpoint management (Intune, Kandji)
  • Skilled in onboarding/offboarding processes, ensuring seamless user experience
  • Proficient in administering productivity tools (Zoom, Slack, Jira) and driving employee engagement
  • Possesses strong ability to troubleshoot complex technical issues, optimize IT operations, and implement innovative solutions to enhance efficiency and user satisfaction.
  • Collaborated with 20 other technicians to troubleshoot complex issues, leading to faster resolutions across storefronts
  • Successfully worked under high-pressure circumstances during busy periods without compromising on the quality of work delivered.

Skills

  • Google workspace (Gsuite)
  • Active Directory
  • Multifactor authentication (MFA/2FA)
  • Remote Desktop (team viewer)
  • Virtual machine (VMware)
  • Hardware Repair
  • User Support
  • Task Delegation
  • Team motivation

Courses

Cisco/- Jr SOC analyst course, 08/01/24-Present 

TCM Security- Practical Help desk Training 08/01/24-Present

Certification

CompTIA A+ Trained

Timeline

Technician

Crunch Fitness
01.2021 - 03.2023

IT Support

New visions charter
01.2018 - 06.2020

Technician

Dave and Busters
01.2017 - 01.2019

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Tyler Nixon