Dynamic professional with a proven track record at H and T General Merchandise, excelling in customer service and teamwork. Adept at problem-solving and time management, I enhanced customer satisfaction and streamlined operations. My ability to build relationships and effectively communicate has consistently driven repeat business and successful project outcomes.
Overview
9
9
years of professional experience
Work History
Sales Associate, Janitor, Food Prep
H and T General Merchandise
6591 AL-17, Florence AL, 35634
07.2019 - Current
Assisted customers with product selection and provided detailed information on merchandise.
Maintained clean and organized sales floor, ensuring products were well-displayed and accessible.
Collaborated with team members to achieve sales goals and enhance customer satisfaction.
Monitored inventory levels, restocking shelves as necessary to meet customer demand.
Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
Developed knowledge of product features, enabling informed recommendations to customers.
Participated in training sessions to enhance sales techniques and product knowledge continuously.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Construction
All Pro Construction
Florence, AL
06.2023 - 06.2024
Demolition, Leading a team, building and repairing support beams, apprentice builder
Reduced construction costs through value engineering and strategic procurement of materials.
Accelerated project timelines through efficient organization of construction materials and manpower.
Enhanced project efficiency by streamlining communication between design and construction teams.
Supported the construction team in achieving deadlines through effective communication and collaboration.
Assisted in construction of commercial and residential buildings.
Coordinated effectively with subcontractors for seamless integration into larger construction projects.
Enhanced client satisfaction by ensuring timely completion of interior construction projects.
Loaded and carried materials to facilitate transport at construction sites.
Reduced construction costs through expert brick selection, cutting, and laying techniques.
Reviewed drawings and assessed construction against plans.
Adapted to various construction environments, from residential to commercial projects, demonstrating versatility.
Sourced materials and labor to meet facility construction needs.
Reviewed contractor submittals for adherence to technical specifications on construction projects.
Event Planner
Party Plus Rental
4148 Helton Drive, Florence, AL 35633
03.2017 - 10.2018
Setting up Events, Driving and transporting materials to events
Coordinated logistics for events, ensuring timely setup and breakdown of equipment.
Created detailed floor plans to optimize space utilization and guest experience.
Trained junior staff on event operations and customer service best practices.
Evaluated post-event feedback to refine processes and improve future event planning initiatives.
Conferred with event staff at event site to coordinate details.
Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
Performed event coordination for larger parties and gatherings.