Tyler Overton
Henderson,NV
Summary
Dynamic professional with a proven track record in customer service and technical support, notably at Funimation. Excelled in enhancing customer satisfaction through expert application support and effective problem-solving. Skilled in data recovery and adept at fostering positive relationships, demonstrated by significant improvements in customer retention.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Buffalo Exchange
03.2021 - Current
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Sales Associate
H&M Company USAInc
06.2021 - 09.2021
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Technical Support Representative
Funimation
02.2017 - 02.2020
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Intern
Congresswoman Dina Titus
05.2017 - 09.2017
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
High School Diploma -
Andre Agassi College Preparatory
Las Vegas05.2017
Skills
- Customer Service
- Desktop support
- Data Recovery
- User Support
- Software diagnosis
- Application support
- Money Handling
- Loss Prevention
- Order Processing
Timeline
Sales Associate
H&M Company USAInc
06.2021 - 09.2021
Customer Service Representative
Buffalo Exchange
03.2021 - Current
Intern
Congresswoman Dina Titus
05.2017 - 09.2017
Technical Support Representative
Funimation
02.2017 - 02.2020
High School Diploma -
Andre Agassi College Preparatory
Similar Profiles
Theo StegallTheo Stegall
BUYER at Buffalo ExchangeBUYER at Buffalo Exchange
Shira SerebryanskiShira Serebryanski
Cashier at Buffalo ExchangeCashier at Buffalo Exchange
Olga B SalazarOlga B Salazar
Store Administrative Support at Buffalo ExchangeStore Administrative Support at Buffalo Exchange