Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler Powell

Auburn,WA

Summary

Dedicated, guest obsessed professional with over 9 years of Casino experience and 12+ years in guest service roles. Proven leadership abilities with experience in managing and training teams across various departments, including valet, food and beverage and stewarding. Seeking to leverage my expertise in guest experience and operational management to drive exceptional service quality at Muckleshoot Casino Resort!

Overview

10
10
years of professional experience

Work History

Valet Manager

Muckleshoot Casino Resort
11.2023 - Current
  • Managed and motivated over 30 team members to be productive and engaged in work.
  • Ordered materials, supplies or equipment for special projects.
  • Facilitated communication between team members, guests and families.
  • Evaluated employee performance in annual reviews.
  • Explained regulations, policies, or procedures to new hires to confirm understanding and compliance.
  • Resolved guest complaints promptly, ensuring high satisfaction and maintaining a professional image of the Casino resort.
  • Identified issues, analyzed information and provided solutions to problems.
  • Implemented strategies to reduce wait times and improve vehicle flow, enhancing the guest arrival and departure experience.

Asian 8 Supervisor

Muckleshoot Casino Resort
04.2021 - 11.2023
  • Supervised daily operations in a high-volume restaurant, focusing on delivering a top-tier dining experience.
  • Initiated 4 Diamond service standards in the restaurant, boosting the overall dining experience for guests.
  • Identified and addressed guest complaints to promote satisfaction and loyalty.
  • Successfully boosted guest satisfaction and service delivery to strengthen guest loyalty.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout the day.
  • Addressed guest complaints with a professional demeanor and used communication and problem-solving skills to resolve issues.

Steward Supervisor

Muckleshoot Casino Resort
11.2020 - 04.2021
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Trained and mentored all new team members to maximize quality of service and performance.
  • Managed inventory of cleaning supplies and equipment, coordinating with other departments to maintain operational readiness.
  • Worked closely with food and beverage teams to ensure a seamless service environment, especially during high-traffic events and peak hours.
  • Evaluated employee performance and developed improvement plans.

Valet Lead

Muckleshoot Casino Resort
04.2015 - 03.2020
  • Led a team of approximately 20 Valet attendants, overseeing daily operations, scheduling, and ensuring service excellence.
  • Provided punctual and professional valet services to uphold professional standards.
  • Enhanced guest satisfaction by implementing efficient parking strategies and maintaining a high standard of professionalism.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Responded to guest requests efficiently and with knowledgeable assistance.

Education

High School Diploma -

Auburn Mountainview High School
Auburn, WA
06-2011

Skills

  • Policy & Procedure Implementation & Enforcement
  • Team Leadership & Development
  • Operational Efficiency
  • Conflict Resolution & Problem Solving
  • Guest Service Excellence
  • Proficient Computer Skills
  • High-Volume Service Environments
  • Event Coordinating & Execution
  • Training & Mentoring Staff
  • Budgeting & Inventory Control
  • Communication & Interpersonal Skills

Timeline

Valet Manager

Muckleshoot Casino Resort
11.2023 - Current

Asian 8 Supervisor

Muckleshoot Casino Resort
04.2021 - 11.2023

Steward Supervisor

Muckleshoot Casino Resort
11.2020 - 04.2021

Valet Lead

Muckleshoot Casino Resort
04.2015 - 03.2020

High School Diploma -

Auburn Mountainview High School

Similar Profiles

CREATE PROFILE
Tyler Powell