Tyler Rawson
Lamont,IA
Summary
Dynamic team leader with a proven track record in store operations and vehicle service management. Expertise in problem-solving and effective communication enhances team performance and customer relations, driving operational success.
Overview
7
7
years of professional experience
Work History
Lade Tech
J's auto sales & service
Manchester , IA
11.2024 - 01.2026
- Utilized diagnostic equipment to accurately identify vehicle maintenance needs, ensuring timely repairs.
- Diagnosed engine problems through visual inspections, auditory assessments, and dashboard warning checks, enhancing service accuracy.
- Inspected vehicles for leaks and potential issues during service appointments to prevent future breakdowns.
- Performed oil changes and fluid checks efficiently for various vehicle models.
- Collaborated with team members to ensure timely completion of service tasks.
- Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
- Documented service records accurately for customer tracking and follow-up purposes.
- Maintained cleanliness and organization of work area and tools at the service station.
Coach
Walmart supercenter
Dubuque, Iowa
03.2019 - 11.2024
- Trained and developed team members, resulting in enhanced customer service skills.
- Supervised staff, ensuring high customer satisfaction and adherence to performance standards.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Fostered a positive work environment, encouraging teamwork and employee engagement.
- Led a team of XX sales associates, providing ongoing training and development.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Conducted regular staff meetings to communicate updates and address concerns.
- Created weekly schedules for store employees according to labor laws and budget constraints.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Implemented new policies and procedures that streamlined operations and improved workflow.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Managed daily store operations and ensured staff adherence to company policies.
- Oversaw inventory management, ensuring adequate stock levels for customer demands.
- Coordinated visual merchandising efforts to create appealing product displays.
- Implemented promotional strategies to boost sales and increase foot traffic.
- Analyzed sales reports to identify trends and adjust merchandising strategies.
- Analyzed financial data to identify areas of improvement for profitability.
- Implemented loss prevention strategies to minimize shrinkage and theft.
- Delegated work to staff, setting priorities and goals.
- Monitored store security systems to protect against theft or vandalism.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Starmont
Arlington04-2017
Skills
- Oil change and fluid check
- Vehicle diagnostics and inspection
- Service documentation
- Customer relationship management
- Effective communication
- Time management
- Safety monitoring
- Road testing
- Coaching and mentoring
- Shift scheduling
- Project planning
- Staff development
Timeline
Lade Tech
J's auto sales & service
11.2024 - 01.2026
Coach
Walmart supercenter
03.2019 - 11.2024
High School Diploma -
Starmont