Tyler Reno
Houston,TX
Summary
Complex problem-solver with analytical and driven mindset. Dedicated to achieving customer objectives at the speed of business with deep knowledge in business process and workflow.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Solutions Consultant
ServiceNow
01.2023 - Current
- Specialize in Legal Service Delivery as a subject matter expert & solution consultant
- Finished 113% to plan for FY 2023 with 122% YoY growth
- Provide presales support across North and South America for the entire organization
- Support all verticals across Enterprise, SLED, Federal, Healthcare, and Commercial accounts
- Contribute to product development and product roadmap plans per customer feedback
- Help to support product enablement across the sales organization for product champions
- Expand the ServiceNow partner network for Legal Service Delivery
- Represent ServiceNow at various legal tech industry conferences
- RFP author and resource for the Legal Service Delivery product
- ServiceNow Certified System Administrator - Completed 3/23
Senior Solutions Consultant
Oracle NetSuite
11.2021 - 01.2023
- Offered presales technical and functional support to manufacturing and wholesale distribution clients
- Designed and delivered high-quality Oracle presentations and demonstrations
- Presented Oracle software solutions incorporating success stories and storytelling
- Built complex workflows to address prospect use cases
- Served as an RFP resource and contributed to competitive knowledge articles.
Enterprise Sales Engineer
Onit Inc.
04.2019 - 11.2021
- Provided presales support for Enterprise accounts as well as SLED, Healthcare, and Federal
- Conducted product demonstrations and technical overviews for prospective clients
- Specialized in workflow and automation as an Onit app builder for various opportunities
- Productized several workflows that were made available on Onit’s app store
- Acted as an RFP/RFI response resource and led RFP tool implementation effort
- Led POC efforts and configured sandbox environments for various opportunities
- Managed internal RFP software tool implementation efforts and continued to maintain
- Represented Onit at industry conferences.
Technical Advisor
SHI International Inc.
05.2016 - 07.2018
- Pre-sales technical resource for the inside sales account executives
- Pre-sales technical resource, specializing in data center solutions
- Generated BOMs and architected data center infrastructure
- Designed modern data centers, including virtualized and hyper-converged environments
- Presented technical proposals with detailed Visio diagrams
- Maintained technical certifications from VMware, Cisco/Meraki, HPE, Pure Storage, and Nutanix.
Senior Inside Account Executive
SHI International Inc.
09.2014 - 05.2016
- Consistently performed above plan and was promoted as soon as eligible
- Built strong customer and vendor relationships
- 2015 – 134% percent to plan
- 2016 – 150% percent to plan
- Awards: $250K + Revenue – March 2016, $25K + Gross Profit – March 2016, $25K + Gross Profit – December 2015
Education
Bachelor of Business Administration -
Baylor University
Skills
Technical Requirement Design
Requirements Gathering
Process Development
Business Process Analysis
Performance Optimization
Teamwork and Collaboration
Cross-Functional Collaboration
PoC Demonstration
Certification
SerivceNow Certified System Administrator
Timeline
SerivceNow Certified System Administrator
03-2023
Senior Solutions Consultant
ServiceNow
01.2023 - Current
Senior Solutions Consultant
Oracle NetSuite
11.2021 - 01.2023
Enterprise Sales Engineer
Onit Inc.
04.2019 - 11.2021
Technical Advisor
SHI International Inc.
05.2016 - 07.2018
Senior Inside Account Executive
SHI International Inc.
09.2014 - 05.2016
Bachelor of Business Administration -
Baylor University