Tyler Roy
Marksville,LA
Summary
Professional with prolonged experience supporting customers with product or service needs. First-class expert with deep technical knowledge, strong reasoning skills and quality research techniques. Troubleshooting master skilled at quickly identifying and solving problems. Detail Oriented and timely.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Help Desk Support Specialist Tier 2
First Guaranty Bank
Hammond, LA
11.2019 - 07.2024
- Implemented security measures such as password protection policies for users.
- Developed procedures for regular maintenance of computer systems.
- Created detailed reports describing help desk activities.
- Created user accounts on multiple platforms such as Windows Server 2008, 2012, 2016 Active Directory.
- Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
- Tested computer equipment to ensure proper functioning according to specifications.
- Provided guidance on best practices when dealing with IT related incidents.
- Configured network settings including IP addresses and DNS servers on a variety of devices such as routers, switches, firewalls.
- Performed daily system monitoring to verify the integrity and availability of all hardware resources.
- Assisted in the installation of new hardware, software, and operating systems.
- Diagnosed system errors using event viewer logs and other diagnostic tools.
- Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
- Documented issues in bug tracking system for reporting.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Developed training materials and procedures or trained users in proper use of hardware or software.
Internal Auditor\Operations
Union Bank
Marksville, LA
01.2013 - 11.2019
- Reconciled General Ledger Accounts.
- Supervised debit card department which included creating, issuing, and maintaining security of all debit cards and related transactions.
- Maintained Online banking platform and customer service for the platform.
- Project leader on several operation related projects including paperless statement conversions and core banking system conversions.
- Performed Research on any discrepancies in customer and/or internal bank accounts.
- Worked with organizations and the banks related accounts with these organizations such as FNBB and FHLB.
- Worked with FDIC and State auditors for both the IT and Operation side audits.
- Worked on completed the CALL report.
Education
High School Diploma -
Marksville High School
Marksville, LA05-2011
Skills
- Remote Support
- System Administration
- Software Installation
- Security Protocols
- Incident Management
- Help Desk Software
- Python
- SQL
- Security Frameworks
- Core Banking Systems
- Critical Problem Solving
Certification
- Google CyberSecurity Certificate, Coursera, 2024
Timeline
Help Desk Support Specialist Tier 2
First Guaranty Bank
11.2019 - 07.2024
Internal Auditor\Operations
Union Bank
01.2013 - 11.2019
High School Diploma -
Marksville High School
- Google CyberSecurity Certificate, Coursera, 2024
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