Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler Scharbach

Chandler,AZ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

  • Helping policy holders receive information about their policy, taking electronic payments over the telephone, filing loss reports for policy holders or claimants in accidents, help by getting in touch with our emergency roadside assistance provider to help with towing or locked keys in the vehicle.

Sports Announcer

Desert Vista High School
10.2021 - Current
  • Getting the crowd hyped and engaged for all Desert Vista (Thunder) home games through in game terminology, dynamic word choice and my own creative nuance and style
  • Syncing music and cues up, getting pronunciation and possible nicknames from coaches or staff.

Member Concierge III

Lifetime
10.2020 - Current
  • I provide a positive and welcoming atmosphere for all the members from the time I help sign them and actually get to know each of them as individual people with their own set of needs and goals
  • I know over 300 members by name and it means so much to a person when you can greet them by name and when my shift starts at 3:45am I’m happy to give each member a bright start to their day and it starts with little things like, “Good Morning, Bill.” Helping members with any changes to their account, calling new members who sign up online and haven’t been into the clubs to help with and pre-first day joining questions
  • When issues do arise having that dialogue, communication and trust with our members helps me when needing to help with any concerns or issues that occur from time to time because the members know I will do whatever is needed to correct the situation
  • Assisting with cancellation or changes to the members accounts
  • Networking with companies and building relationships with their employees to incentivize discounted membership to better their health and fitness goals
  • The reason I have been so successful in customer service is because I enjoy what I do and getting to build relationships with people, network with people and business and building a positive energy and environment wherever I go.

Underwriting Service

State Farm Insurance
11.2014 - 05.2022
  • Writing new policies, changing existing coverage, helping agents and agent team member with policy questions, stay up to date with state regulations, helping new onboards via in person and video call.

Assistant Manager Level 4

Harkins Theaters
02.2008 - 07.2014
  • Managing teams (as large as 25 people), Money Handling, Payroll, Inventory, Sales, Shift Scheduling, Customer Service, Building Maintenance (scaffolding, painting, lighting changes, building repair).

Education

Some College (No Degree) - Communications

Mesa Community College
Mesa

High School Diploma -

Marcos De Niza High School
Tempe, AZ
01.2009

Skills

  • Customer Service
  • Training
  • Management
  • Sales
  • Data Entry
  • Microsoft Word
  • Power Point
  • Excel
  • Outlook
  • Filmora (Film Editing)

Timeline

Sports Announcer

Desert Vista High School
10.2021 - Current

Member Concierge III

Lifetime
10.2020 - Current

Underwriting Service

State Farm Insurance
11.2014 - 05.2022

Assistant Manager Level 4

Harkins Theaters
02.2008 - 07.2014

Customer Service Representative

Some College (No Degree) - Communications

Mesa Community College

High School Diploma -

Marcos De Niza High School

Similar Profiles

CREATE PROFILE
Tyler Scharbach