Tyler Schulze
Summary
Diligent IT professional with three years of hands-on experience in entry-level roles. Proficient in troubleshooting and resolving technical issues, with a focus on providing efficient and user-friendly solutions. Demonstrated expertise in system administration, network support, and IT problem resolution. Proactive learner committed to staying current with industry trends and technologies. Strong team player with excellent communication skills and a track record of contributing to the success of IT initiatives.
Overview
2
2
years of professional experience
Work History
IT Analyst
American Radiology Associates
06.2022 - Current
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Utilized Azure (Entra ID) to reset passwords and manage devices stored in the cloud.
- Installed/Configured Dell workstations in physicians home and medical facilities.
- Assisted in tier 1 and tier 2 troubleshooting via phone calls and remote desktop software such as (Team Viewer).
- Documented IT hardware inventory to verify stock was present for oncoming physicians.
- Resolved diverse range of technical issues across multiple systems and applications for end-users.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured and installed wireless controllers, routers and switches.
- Set up hardware and software in optimal configurations to meet network performance requirements.
Implementation Specialist Lead
Pioneer Rx Pharmacy Software
08.2021 - 06.2022
- While on site:
- Successfully managed heavy travel schedules by making client appointments on time through airline flights and more.
- Manged medium-large sized groups of colleagues while on-site.
- Adapting to ever changing work schedules along with situations based on client needs without guidance from leadership.
- Provided on-site IT support by configuring printers along with workstations to the appropriate network configurations (Static IP - DHCP).
- Applying drivers to (thermal-laser printers) and more devices while bootstrapping software to a series of different spec workstations.
- Coordinated with third-party vendors such as (Vivid, Parata and more.) to interface with SaaS being implemented
- Troubleshoot network connectivity issues on hardware/robots/workstations.
- Off-site
- Worked remotely on help desk calls to resolve issues with software and hardware to assist customers.
- helped clients setup servers remotely and review damage possibilities after shipping.
- In house server rebuilding and repurposing.
Education
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
Salt Lake City, UT04.2025
Associate of Applied Science - Ethical Hacking
Tarrant County College
Fort Worth, TX12.2020
Skills
- Information Security
- Computer Hardware Knowledge
- Problem-Solving Skills
- Project Coordination
- Microsoft Active Directory
- Network Technology
Timeline
IT Analyst
American Radiology Associates
06.2022 - Current
Implementation Specialist Lead
Pioneer Rx Pharmacy Software
08.2021 - 06.2022
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
Associate of Applied Science - Ethical Hacking
Tarrant County College
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