Summary
Overview
Work History
Education
Skills
Certification
Awards
Interests
Timeline
Generic

Tyler Schwab

Customer Service
Janesville,WI

Summary

Goal-oriented professional with over 7 years of customer service experience, specializing in the transportation industry.

Demonstrated ability to deliver packages safely and efficiently while meeting strict deadlines. Proven success in building positive customer relationships and providing exceptional service. Strong organizational and problem-solving skills, adept at multitasking in high-volume call environments.

Overview

21
21
years of professional experience
2
2
years of post-secondary education
2
2
Certifications

Work History

Caregiver

Family Caregiver
Janesville, Wisconsin
09.2021 - Current
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented vitals, behaviors, and medications in client medical records.

Driver/General Warehouse Worker

Accelerated Laboratories
Madison, WI
11.2020 - 09.2021
  • 5Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
  • Received and processed warehouse orders using handheld scanner.
  • Loaded and unloaded cargo for receiving, dispatching, and staging of freight.
  • Increased accuracy in record-keeping through diligent documentation of shipment details, including pickup times, delivery locations, and recipient signatures.
  • Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
  • Conducted routine vehicle maintenance checks to ensure safety and reliability of transport.
  • Consistently lifted materials weighing as much as 55 pounds.

Inbound Call Center Representative

Great Wolf Lodge Resort
Madison, WI
02.2018 - 10.2020
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Collected room deposits, fees, and payments.
  • Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.

Courier Contractor

Antech Diagnostics
Madison, WI
08.2015 - 02.2018
  • Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
  • Maximized fuel efficiency through strategic route planning that minimized mileage while meeting delivery timeframes.
  • Maintained documentation on tests performed in lab.
  • Performed routine lab and department maintenance to keep area clean and orderly.
  • Streamlined communication between dispatchers, patients, and healthcare providers for efficient coordination of service requests.

Assistant Manager Trainee

K-Mart
Janesville, WI
07.2008 - 11.2014
  • Managed opening and closing procedures.
  • Coordinated promotional events to increase brand awareness and drive sales growth.
  • Provided excellent customer service through active listening, problem-solving, and effective communication skills.
  • Supported store manager in monitoring store performance, identifying areas for improvement and implementing necessary changes.

Food Service Worker

Shakey's Pizza Parlor
Janesville, Wisconsin
03.2004 - 02.2008
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.

Education

High School Diploma -

Rock River Charter School
Janesville, WI
08.2003 - 01.2006

Skills

Customer service and support

  • Point of sale

  • Visual Merchandising

  • Teamwork

  • Positive attitude

  • Automotive detailing

  • Inventory and stock management

  • HIPAA compliance

Certification

Class D Driver's License

Awards

Recognized for sales performance at Great Wolf Lodge (employee reward recognition program).

Interests

  • Community Cleanup
  • Backpacking and Hiking
  • Music
  • Video Gaming
  • Hiking
  • Swimming
  • Volunteer Work
  • Camping
  • Wine Tasting
  • Photography
  • Road Trips

Timeline

Caregiver

Family Caregiver
09.2021 - Current

Driver/General Warehouse Worker

Accelerated Laboratories
11.2020 - 09.2021

Inbound Call Center Representative

Great Wolf Lodge Resort
02.2018 - 10.2020

Courier Contractor

Antech Diagnostics
08.2015 - 02.2018

Assistant Manager Trainee

K-Mart
07.2008 - 11.2014

Food Service Worker

Shakey's Pizza Parlor
03.2004 - 02.2008

High School Diploma -

Rock River Charter School
08.2003 - 01.2006

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Tyler SchwabCustomer Service