Tyler Shannon
Iowa City,IA
Summary
Service-oriented professional with background in guest services supervision. Possess strong skills in customer service, conflict resolution, and team leadership which have been utilized to improve overall guest satisfaction. Standout for ability to train staff, streamline operations and manage budgets while ensuring high standards of guest service. Notably contributed to revenue growth by developing innovative strategies and enhancing overall guest experience.
Overview
4
4
years of professional experience
Work History
Guest Services Supervisor
Graduate by Hilton Iowa City
Iowa City, IA
01.2023 - Current
- Coordinated with housekeeping and maintenance departments to ensure room readiness and resolve any guest-related issues.
- Participated in weekly management meetings to report on department performance and discuss strategies.
- Handled escalated customer complaints and disputes professionally and within company guidelines.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Dual Rate Supervisor
Riverside Casino and Resorts
Iowa City, IA
01.2021 - 12.2022
- Resolved customer complaints in a timely manner while ensuring satisfaction levels were met.
- Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
- Supervised day-to-day activities of assigned personnel including scheduling shifts and assigning tasks.
- Analyzed customer feedback to identify areas of improvement in service delivery.
Education
BBA - Entrepreneurial Management
University of Iowa
Iowa City, IA05-2025
Skills
- Guest engagement strategies
- Optimizing team performance
- Generating reports
- Operations management
- Customer service
- Problem-solving abilities
- Promotions
- Customer satisfaction
Affiliations
- Intramural Sports
- Hawks Nest committee at University of Iowa
- Volunteer
- Sports Enthusiast
Course Highlights
- Business Communications and Protocols
- Business Consulting
- Sales in Sport
Timeline
Guest Services Supervisor
Graduate by Hilton Iowa City
01.2023 - Current
Dual Rate Supervisor
Riverside Casino and Resorts
01.2021 - 12.2022
BBA - Entrepreneurial Management
University of Iowa
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