Tyler Simon
Milton,FL
Summary
Detail-oriented IT professional with over 8 years of direct customer service and technical troubleshooting. Seeking a role where I can combine my creativity and technical expertise with a devoted team to create the highest potential of positive outcomes for the company.
Overview
8
8
years of professional experience
Work History
Field Sales Representatives/Account Manager
AT&T
Greenville, SC
12.2024 - 04.2026
- Develop personalized success plans that address client goals and challenges, ensuring retention and upsell opportunities.
- Act as the primary point of contact, via phone, text and email, for shareholders and new customers.
- Collaborate with Product and Support teams to utilize customer data to help make sound business decisions.
- Achieved a 30% increase in customer retention and a 20% growth in upsell opportunities within the first year.
Account Manager/Billing
Favorite Healthcare
Overland Park, KS
08.2021 - 04.2023
- Managed portfolio of 1500+ mid-market accounts, communications via telephone, text line and email.
- Retention of both THPs and contracted facilities, developing exceptional outcomes from high-risk escalations.
- Provided direct support for clients, handling inquiries and technical issues, prioritizing time management and accuracy.
- Developed and maintained strong relationships with key stakeholders, becoming a trusted advisor.
- Oversaw successful sourcing and onboarding for CNAs and RNs with over 1500 facilities in the US.
Field Technician
GoBrolly Communications
Louisburg, KS
04.2018 - 09.2021
- Responded to customer inquiries via phone, email, and chat, providing timely and accurate solutions.
- Diagnosed technical issues and escalated complex problems to the appropriate departments, ensuring quick resolutions.
- Managed fiber networks, analyzing outages and conducting routine maintenance, when necessary, to ensure systems are compliant and stable.
- Provided hands-on support for internal and external clients, resolving hardware, software, and network issues in a timely manner, with a focus on optimizing system performance.
Education
GED -
Belton High School
BeltonInformation Technology B.S
Western Governors University
Salt Lake City, UTSkills
CRM experience
Customer Success Strategy implementation/Retention Strategies
Cabling
Attention to detail
Technical troubleshooting/documentation
Excellent documentation and communication skills
Accurate data entry skills
Policy/Procedure compliance
Network operations
Multi-functional telephone systems
MS Office Suite
Windows/Mac/PC
Multitasking/Time management
Adaptability in stressful situation
Copywriting (proofreading documents, website content)
Cross-functional team skills
CUST
- Gaps in employment were due to family emergency resulting in my relocation and temporary absence from the work force. These issues have been resolved and do not present any immediate, nor future, potential hiccups/lapses in employment nor capability.
Timeline
Field Sales Representatives/Account Manager
AT&T
12.2024 - 04.2026
Account Manager/Billing
Favorite Healthcare
08.2021 - 04.2023
Field Technician
GoBrolly Communications
04.2018 - 09.2021
GED -
Belton High School
Information Technology B.S
Western Governors University