Tyler Skaggs
Amarillo,TX
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Level 1 Technical Support Representative
Herring Bank
08.2023 - Current
- Logged support tickets and closed when issues were resolved.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Resolved technical issues by troubleshooting.
Level 2 Technical Support
AMA TechTel
11.2022 - 08.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Various
United Supermarkets
10.2017 - 11.2022
- Cut meats to customer specifications and answered questions about specialty products
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma - undefined
Sanford Fritch High School
Fritch, TXSkills
- Phone Systems
- Effective communication
- Hardware knowledge
- Analysis and critical thinking
- New System Deployment
- PC Component Diagnostics
- Data Entry
- Teamwork and Collaboration
- Microsoft Office
- MS Office Proficiency
- Windows
- MacOS
- Linux
- Troubleshooting and Assistance
- Desktop Support
- Windows 10
- Hardware Upgrades
- Software Diagnosis
Certification
- Comptia A+ - 10/20/2022
Additional Information
References Available upon Request
Timeline
Level 1 Technical Support Representative
Herring Bank
08.2023 - Current
Level 2 Technical Support
AMA TechTel
11.2022 - 08.2023
Various
United Supermarkets
10.2017 - 11.2022
High School Diploma - undefined
Sanford Fritch High School
- Comptia A+ - 10/20/2022
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