Tyler Southwick
Spanish Fork,Utah
Summary
Responsible and motivated undergraduate college sophomore student ready to apply education in the workplace. Hardworking employee and committed to doing the job. A student with a track record of academic excellence looking for part-time work that can be flexible for times before or after classes. Intends to develop professional work experience utilizing excellent communication and time management skills. Open to any field of chemistry that can help in the form of internship or jobs in training. Experience with dealing or handling with customers whenever there were problems. Charismatic and empathetic to any form of help. Experienced with managing front desk responsibilities and ensuring guest satisfaction. Utilizes strong communication and interpersonal skills to provide exceptional service and address guest needs. Knowledge of handling reservations, check-ins, and customer inquiries effectively.
Overview
10
10
years of professional experience
Work History
Front Desk Clerk
Best Western Hotel
08.2022 - Current
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
Karate Instructor
Bobby Laurence Karate (Spanish Fork)
05.2015 - 09.2022
- Developed agenda for class sessions as well as comprehensive curriculum for students guiding progress from beginner through advanced stages of program.
- Taught ages between 7-15
- Made things fun for the students while at the same time teaching them self defense, life lessons, and positive physical attributes.
- Judged the class on the panel for belt graduation, to contribute with the others instructors and see if the students passed or not.
- Helped out with special customer appreciation events such as parents night, halloween party, and summer games. To maintain client loyalty.
- Helped parents in customer service whenever they were confused, in need of help for there kids/teens, or for specific questions on the program they were on.
Education
High School Diploma -
Maple Mountain High School
Spanish Fork, UT05.2022
Skills
- People Skills
- Good Work Ethic
- Critical Thinking
- Friendly, Positive Attitude
- Reliable & Trustworthy
- Supervision & Leadership
- Team Building
- Communication Skills
- Active learning
- Hospitality services
- Customer service
Accomplishments
- earned in recognition from financial rewards
- Consistently maintained high customer satisfaction ratings.
- Earned 2nd degree black belt
Languages
English
Timeline
Front Desk Clerk
Best Western Hotel
08.2022 - Current
Karate Instructor
Bobby Laurence Karate (Spanish Fork)
05.2015 - 09.2022
High School Diploma -
Maple Mountain High School
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