Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

TYLER STEELE

Columbia,WI

Summary

Serviced-focused professional dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Manager, Personal Trainer

Rockbox Fitness
09.2019 - Current
  • Demonstrated leadership and motivated sales team and trainers to increase value to company services
  • Achieved club EFT, Revenue goals to contribute to company's total revenue
  • Set monthly goals, Q1, Q2, Q3, Q4, and yearly goals for studio
  • Conducted performance meetings with sales team and trainers to ensure accountability
  • Lead single and group orientations for prospects interested in high ticket offers
  • Conducted coaching meetings for sales team to continue to build their skill set
  • Conducted and prepared staff meetings to ensure alignment for monthly goals
  • Performed phone calls and set appointments from prospects to produce more business for company
  • Trained new hires to conduct proper onboarding requirements
  • Managed CRM system to follow up with tasks such as cancellations, past dues, and freezes
  • Ran CRM reports weekly to analysis to identify opportunities for company
  • Oversee marketing strategy to generate more leads
  • Oversee entire studio finding solutions to ensure overall success
  • 2021 rewarded number 1 franchise studio of the year
  • 2022 rewarded "Master Closer" of the year individually, leading entire franchise in overall sales.

Fitness Manager, Assistance General Manager, Personal Trainer

Crunch Fitness
02.2018 - Current
  • Demonstrated leadership and motivated sales team and trainers to increase value to company services
  • Achieved club EFT, TVC and cash goals to contribute to company total revenue
  • Evaluated performance from sales team and trainers to ensure company was trending to reach goal and excellence services are provided
  • Managed disciplinary actions to enforce gym policies
  • Performed tours and fitness evaluation for new members to guarantee member fulfillment
  • Conducted production meetings to build team chemistry
  • Performed phone calls and set appointments from prospects to produce more business for company
  • Trained new hires to conduct proper onboarding requirements.

Personal Trainer

01.2016 - Current
  • Designed custom programs for clients to reach personal fitness goals
  • Designed specific sports performance workouts to improve clients overall performance
  • Mentored young athletes transitioning from middle school to high school, high school to college, and college to professional leagues
  • Delivered results by focusing on fitness, nutrition, and accountability
  • Designed summer and winter camps for athletes
  • Determined revenue goals for team
  • Conducted virtual meetings for trainer staff to ensure alignment and company's mission
  • Organized events to retain customer retention and create more brand awareness
  • Created high ticket offers and low entry offers for customers
  • Managed social media platforms creating content to represent brand
  • Managed marketing strategy to generate leads
  • Followed up with prospects scheduling sessions
  • Managed trainer staff to ensure customer fulfillment.

Education

Bachelor of Business - Business Management

Benedict College
Columbia
06.2019

Skills

  • Software Proficiency
  • Dependable and Responsible
  • Teamwork and Collaboration
  • Active Listening
  • Analytical and Critical Thinking
  • Performance improvement

Accomplishments

  • Master Closer Reward Rockbox Franchise 2022
  • Benedict College Football Team Student-Athlete 2014 - 2018
  • Athletics for Outstanding Excellence Member 2015 - 2017
  • National Society of Collegiate Scholars Member 2015 - 2017
  • Dean's List Honoree 2015 - 2017

Certification

CPR Certified (American Red Cross), NASM-CPT

Timeline

General Manager, Personal Trainer

Rockbox Fitness
09.2019 - Current

Fitness Manager, Assistance General Manager, Personal Trainer

Crunch Fitness
02.2018 - Current

Personal Trainer

01.2016 - Current

Bachelor of Business - Business Management

Benedict College

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TYLER STEELE