Tyler Stender
GFI Digital
St. Louis,MO
1
Certification
3
years of professional experience
IT professional with proven record in technical support and system maintenance. Adept at diagnosing and resolving complex IT issues, ensuring minimal disruption to client operations. Valued team player known for adaptability and results-oriented focus.
Work History
Print IT Field Technician - Tier 2 Support
2 Years 1 Month- All the responsibilities from the previous Print IT Help Desk Technician role, with the addition of new responsibilities. Additional responsibilities include initiating communication with delivery drivers and customers for coordination of installation of new equipment. Managing physical connections such as fax lines, ethernet cables, gigabit network switches, surge protectors and UPS equipment. Setting up and connecting Wi-Fi range extenders and Access Points. Installation of printer or copier meter monitoring software. Training end users on newly installed equipment including demonstrations of various functions and user interfaces.
Print IT Help Desk Technician - Tier 1 Support
1 Year- Responsibilities include setup and repair of scanning to folder/email (both SMB & FTP as well as SMTP). Setup and repair of printing on PC and Mac. Address book management. Setup and maintenance of user codes for job accounting and billing. Setup inbound fax routing to folder/email. Setup and maintain FM Audit software for automatic meter and toner reporting. Training end users on various features and functions of MFPs, such as scan/copy/fax apps as well as assisting in complex print jobs. Identifying and resolving IP conflicts. Reconfiguring MFPs after ISP or MSP changes. Setting up secure printing. Setup and train end users with advanced printing solutions such as EFI Fiery/Command Workstation, and Papercut. Consistently achieving benchmark goals and bonus goals. Understanding printing from a large variety of software. Maintain and manage tickets effectively and efficiently. Complete digital paperwork accurately in a timely manner. Follow all company policies and guidelines. Research advanced issues through various avenues of information including vendor and manufacturer websites, technical documents, and support forums. Maintain professional relationships with coworkers, customers, and vendors. Understanding and utilizing escalation procedures. Ensuring the highest level of customer satisfaction through service, technical support, and products. Understanding key differences between a variety of products that GFI customers utilize. Troubleshooting connectivity and network problems as necessary. Accurately and professionally relay necessary information to end users.
Education
Some College (No Degree) - Cyber Security, Computer Science
- 5 semesters of Cyber Security and 1 semester of Computer Science.
High School
- Completed two engineering courses, two Computer Science courses, and 5 years of Spanish.
- GPA 3.2, ACT score 28
Skills
Good listener with excellent interpersonal skills.
Exceptional attention to detail.
Responsible and organized with excellent time management skills.
Excellent oral and written communication skills.
Experience with Microsoft Office suite
C++
JavaScript
and Python.
Hardware installation & diagnostics.
Remote support & troubleshooting.
CPR
First Aid
and AED certified through the American Safety & Health Institute.
Accomplishments
- 2025 Employee of the Year within my team.
- Multiple Employee of the Quarter awards within my team.
Certification
- Fiery Cutsheet Professional
- PaperCut MF Tech Foundation
- PaperCut Hive Tech Foundation
Interests
Annually participate in the Walk to End Alzheimer’s.
Outdoor activities such as hiking
rock climbing
biking.
4 years in Boy Scouts.
Competitive online video games.
Table Top games (i.e. D&D and Magic the Gathering)
Timeline
Print IT Field Technician - Tier 2 Support
GFI Digital
07.2024 - CurrentRead More
Print IT Help Desk Technician - Tier 1 Support
GFI Digital
07.2023 - 07.2024Read More
Maryville University of Saint Louis
Some College (No Degree) from Cyber Security, Computer Science
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Francis Howell High School
High School
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