Tyler Stills
Jacksonville,FL
Summary
Smart student studying in academic discipline and looking for related experience. Willing to listen and learn and excited to contribute in real-world environment to help find practical, actionable solutions for current needs.
Overview
3
3
years of professional experience
Work History
Wealth Management Client Associate
Bank of America
Jacksonville, FL
05.2022 - Current
- Assisted in training junior staff members in proper procedures for responding to customer inquiries or complaints.
- Assisted with client onboarding and account openings, including gathering documents and data entry.
- Provided customer service to clients and addressed inquiries via phone, email, or in-person.
- Conducted research and analysis of financial products for clients based on their individual needs.
- Managed communication between customers and the company's operations department to ensure smooth processing of trades.
- Processed transactions such as deposits, withdrawals, transfers, wire requests and other related activities.
Social Media Intern
Kute Girl LLC
Jacksonville, FL
01.2024 - 05.2024
- Developed content for various social media platforms including Facebook and Instagram.
- Responded to comments and questions from followers in an engaging way that encouraged community building.
- Participated in brainstorming sessions for new content ideas.
- Monitored aengagement metrics across all channels to determine effectiveness of campaigns.
- Assisted in creating and executing social media content to increase brand awareness.
Head Cashier
Home Depot
Jacksonville, FL
02.2021 - 12.2021
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Assisted other departments when needed by providing additional support during busy periods.
- Investigated discrepancies between reported sales figures and actual amounts collected at registers.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
Education
Bachelor of Arts - Media And Communications
Florida State College At Jacksonville
Jacksonville, FLSkills
- Relationship Building
- Analytical Skills
- Written Communication
- Verbal Communication
- Video Editing
- Content Management Systems
- Writing and editing
- Public Speaking
- Content Creation
- Social Media Marketing
Timeline
Social Media Intern
Kute Girl LLC
01.2024 - 05.2024
Wealth Management Client Associate
Bank of America
05.2022 - Current
Head Cashier
Home Depot
02.2021 - 12.2021
Bachelor of Arts - Media And Communications
Florida State College At Jacksonville
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