Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler Thorpe

Oklahoma City,OK

Summary

Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted troubleshooting techniques to achieve goals. Successful at maintaining relationships and building rapport

Overview

13
13
years of professional experience

Work History

Executive Specialist

Paycom
Oklahoma City, OK
01.2022 - Current
  • Developed strategies to improve organizational effectiveness and efficiency.
  • Conducted research and analyzed data to identify trends, strengths, weaknesses, opportunities, and threats.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Negotiated contracts with clients to maximize profitability.
  • Maintained accurate records of all customer interactions in the CRM system.
  • Organized client meetings to provide project updates.
  • Provided technical support for users experiencing difficulties with software applications.
  • Identified root cause of technical issues and developed solutions.
  • Collaborated with other departments to ensure timely resolution of customer inquiries.

Production Associate

Hitachi Vantara
Norman, OK
06.2012 - 01.2022
  • Assisted in the preparation of production orders, ensuring accuracy and efficiency.
  • Monitored and adjusted production processes to ensure quality standards were met.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Installed structured cabling systems for voice and data networks.
  • Installed, terminated and tested Cat5e and Cat6 network cables in accordance with industry standards.

Education

Network Plus

Moore Norman Technology Center - Norman
Norman, OK

Skills

  • Relationship Building
  • Training and mentoring
  • Research abilities
  • Payroll Management
  • Human Capital Management
  • Professional Demeanor
  • Goal Setting
  • I-9 documentation
  • Data Reconciliation
  • Project Management
  • Exceptionally organized
  • Critical Thinking
  • General Ledger Management
  • Contract Negotiation
  • Client Relationship Management
  • Customer rapport
  • CRM proficiency
  • Strategic outreach

Timeline

Executive Specialist

Paycom
01.2022 - Current

Production Associate

Hitachi Vantara
06.2012 - 01.2022

Network Plus

Moore Norman Technology Center - Norman

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Tyler Thorpe