Tyler Tilley
Toledo,OH
Summary
Dynamic Service Advisor with a proven track record at Victory Chevrolet, excelling in customer service and multitasking. Leveraged computer skills to enhance service efficiency and trained new technicians, fostering a culture of safety and quality. Committed to delivering exceptional vehicle performance through proactive diagnostics and streamlined workflows.
Overview
4
4
years of professional experience
Work History
Service Advisor
Victory Chevrolet
03.2023 - 11.2025
- Provided exceptional customer service by addressing inquiries and concerns effectively.
- Leveraged strong product knowledge and identified customer needs, presented service recommendations, and drove high-value upsells.
- Assisted customers with vehicle selection, leveraging product knowledge to enhance satisfaction.
- Collaborated with technicians to ensure the timely completion of vehicle repairs and maintenance.
- Maintained accurate documentation of service appointments and customer interactions.
Lube Technician
Victory Chevrolet
06.2021 - 03.2023
- Conducted routine oil changes and fluid checks to maintain vehicle performance.
- Utilized diagnostic tools to evaluate vehicle systems for potential issues.
- Assisted in training new technicians on safety protocols and equipment usage.
- Implemented efficient workflow practices to enhance service speed and quality.
Education
Bachelor of Business - Sales
University of Toledo
Toledo, Ohio, OHSkills
- Customer service
- Communication
- Computer skills
- Multitasking and organization
Timeline
Service Advisor
Victory Chevrolet
03.2023 - 11.2025
Lube Technician
Victory Chevrolet
06.2021 - 03.2023
Bachelor of Business - Sales
University of Toledo