Tyler Tolbert
Jacksonville,United States
Summary
Over 2 years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude.
Overview
16
16
years of professional experience
Work History
Courier
Independent contract courier
Jacksonville, Fl
06.2023 - Current
- Delivery Services: Pick-up and Drop-off: would be responsible for picking up packages, parcels, documents, or other goods from one location and delivering them to another
- Timely Delivery: Ensuring that deliveries are made within the specified timeframe agreed upon with clients
- Logistics Management: Route Planning: Planning the most efficient routes to minimize travel time and maximize the number of deliveries
- Navigation: Using GPS or other navigation tools to find the quickest and safest routes to destinations
- Client Communication: Customer Service: Providing excellent customer service by maintaining good communication with clients regarding delivery status and any issues that may arise
- Problem Resolution: Resolving any delivery issues, such as address discrepancies or delays, in a timely and professional manner
- Administrative Tasks: Invoicing and Billing: Generating invoices for services rendered and ensuring timely payment from clients
- Record-keeping: Maintaining accurate records of deliveries, expenses, and income for tax and accounting purposes.
Geek Squad Home Theater Install Technician
Bestbuy
08.2021 - 06.2023
- Consultation and Planning: Client Needs Assessment: Understanding the client's requirements, preferences, and budget for their home theater setup
- Site Evaluation: Assessing the space where the home theater will be installed to determine optimal placement for equipment such as projectors, screens, speakers, and seating
- System Design: Equipment Selection: Recommending and selecting appropriate audio-visual equipment based on the client's preferences and budget
- System Integration: Designing a cohesive system that integrates various components such as surround sound speakers, amplifiers, receivers, projectors, screens, and media players
- Installation and Setup: Mounting and Installation: Physically installing and mounting equipment such as projectors, screens, speakers, and AV receivers in accordance with manufacturer guidelines and safety standards
- Wiring and Connectivity: Running cables and wires discreetly to ensure a clean and organized setup
- This may involve hiding cables within walls or using cable management solutions
- Calibration: Calibrating audio and video settings to optimize sound quality and image resolution based on the acoustics and layout of the room
- Testing and Troubleshooting: Functionality Testing: Testing each component to ensure they are functioning properly and integrated seamlessly
- Troubleshooting: Addressing any technical issues that arise during installation or setup to ensure the system operates flawlessly
- Client Training and Support: Demonstration: Providing a demonstration of the home theater system to the client, explaining how to operate and maximize its features
- User Manual: Providing a user manual or instructions for using the equipment and troubleshooting common issues
- Support: Offering ongoing support and assistance to clients for any questions or issues that may arise after installation
- Documentation: Documentation: Maintaining detailed records of the installation, including equipment specifications, wiring diagrams, and calibration settings for future reference or upgrades.
Commercial Support Tech
Fifth Third Bank
09.2019 - 05.2021
- Handles customer interactions in a professional, courteous manner
- Provides accurate information to the customer
- Explains products and policies so the customer can understand
- Handles Premier and Core client interactions
- Serving as the main point of contact for this segment of clients
- Directs Treasury Management product and service requests to the CSC Implementations Specialists
- Provides Initial support for the following Commercial Products: Wire, ACH, Customer Statements, Healthcare, Lockbox, Vault Services, Go-ID, Copy Requests, and Balance Inquiry
- Assumes ownership on every customer interaction to answer the customer's question or solve the problem during the initial contact
- When escalation is required to provide customer resolution, agents will accurately route customers to the appropriate department
- Follows departmental policies and procedures, particularly in regards to customer confidentiality
- Accurately enters or confirms customer information into database; initiates and/or completes proper request forms in assisting customers
- Handles a significant number of customer interactions within the call center environment
- The interactions will be received via phone or email
- Continuously utilized computer systems for tracking, information gathering, and/or troubleshooting
- All issues or requests are successfully tracked by creating a service request within the CRM application
- Adheres to minimum call center standards for quality, schedule adherence, attendance, and performance goals
- Suggest improvements and changes to processes and policies to improve productivity or customer satisfaction
- Continually learning and developing knowledge of Bank products and services
- Fulfills incoming service requests and phone calls from Business Banking, Treasury Management and Commercial Clients, Client Advisors, Commercial Banking Associates and Relationship Officers for numerous products and services
- Owns issues from beginning to end, with responsibility for providing status updates and final resolution of issue to the requester
- Works closely with external clients, Client Advisors, Commercial Banking Advisors and other internal business partners to provide outstanding customer service and experience to all Commercial, Treasury Management and Business Banking customers on requests that are more technical in nature
- Prepares and provides supporting documentation for completed research requests
- Performs duties with majority of time spent on customer service requests that include: researching complex issues, assisting with complex setups, and handling escalated requests
- Monitors the CRM Service Request queues and supporting reports to quickly assume ownership of an escalation and take the necessary action to resolve the issue or request
- Writes correspondence via emails following defined company standards and guidelines
- Investigates complex complaints utilizing internal and external customer relationships and extensive product knowledge to resolve customer complaints
- Correctly identify core customer issues or nature of complaint based on feedback from customers and Commercial service support members and work toward resolution
- Communicate with management any trends identified when reviewing or researching customer complaints
- Updates and maintains appropriate files, databases and other documentation within departmental guidelines
- Manages time efficiently to ensure completion of assigned complaints/tasks while contributing to established department service standards and individual productivity goals
- Interacts effectively with multiple teams within the Commercial, Treasury Management and Business Banking, Central Operations and Payment Operations organizations.
Wheel Technician
Dent Wizard
12.2017 - 08.2019
- Rim inspection include, wheel straightening, refinishing, polishing, buffing, grinding, powder coating and repainting to ensure that the repaired wheels match all of the other wheels on a customer’s vehicle
- Paint surfaces of automotive wheels using spray-painting equipment, power tools and work aids utilizing specific surface preparation and painting techniques
- Inspect wheels to be painted for body repair, prepping and/or buffing defects
- Mix paint to a specific color using standard formulas or color charts
- Sand, mask, blend, and polish finish to match surrounding areas
- Using a brush, apply or retouch paint as necessary
- Perform other duties as assigned by manager or supervisor, i.e., provide technical assistance to helpers, orient and train new employees, etc
- May be required to work overtime (more than 40 hours per week) as business needs dictate.
Bus Operator
Sorta (Metro) Cincinnati
07.2015 - 12.2017
- Valid Class B CDL, Passenger Endorsement and Airbrake Endorsement
- Commitment to operating the coach bus in a safe manner and following traffic laws
- Be available to work various work schedules including weekends and holidays
- Comply with local, state and federal transit regulations
- Collect bus fares using the new fareboxes
- Provide stellar customer service and respond to customers in a courteous manner
- Possess a level of professionalism to represent the SORTA/Metro brand
- Be aware of hazardous and suspicious packages
- Assist customers with disabilities
- Report emergency, accidents or eminent safety conditions to dispatcher
- Pre-inspect coach to detect and report safety or maintenance problems
- Observe time schedules along specified route while picking up and discharging passengers
- Ensure receipt of proper fare and accept or issue passenger transfers
- Observe safe operating practices at all times
- Operate wheelchair lift as needed
- Answer passenger questions and requests, furnish accurate information, and appropriately deal with disorderly or unruly passengers
- Report mechanical defects, accidents, road hazards, personal or passenger injuries to dispatch or supervisors
- Operate a two way radio as needed
- Perform other duties as assigned or required.
Mail carrier
United States Postal Service
Cincinnati, United States
07.2014 - 07.2015
- Deliver packages and mail to businesses and people in towns, cities, and rural areas
- Set up a route and deliver mail six days a week on route
- Place packages and letters in mailbox and secure with mailbox flap
- Secure many envelopes or parcels with a rubber band
- Retrieve outgoing mail from boxes
- Place larger packages on porch or doorstep
- Take packages into businesses and give to individual
- Ensure people sign off for receipt of package
- Arrange mail in delivery sequence
- Collect money for postage-due and COD (cash-on-delivery) fees and obtain signed receipts for registered, certified, and insured mail
- Leave notices on customers' doors informing them packages could not be delivered and will be held
- Sell stamps and money orders
- Answer questions about postal regulations
- Provide change-of-address cards and other postal forms when requested
- Operate approved vehicle to deliver mail or walk on foot
- Assist people by lifting heavy packages and placing them at their door
- Inform individuals when mail cannot be delivered due to holidays or inclement weather
- Sunday Amazon delivery.
Municipal Worker
City of Cincinnati
Cincinnati, United States
04.2014 - 07.2014
- Provide visitor services by explaining regulations; answering visitor requests, needs and complaints; and providing information about the park and surrounding areas
- Confer with park staff to determine subjects and schedules for park programs
- Perform routine maintenance on park structures
- Perform routine maintenance on park structures
- Maintain close communications with dispatching personnel, using two-way radios or cell phones
- Operate vehicles and powered equipment, such as mowers, tractors, twin-axle vehicles, snow blowers, chain saws, electric clippers, sod cutters, and pruning saws
- Mow or edge lawns, using power mowers or edgers
- Shovel snow from walks, driveways, or parking lots and spread salt in those areas
- Care for established lawns by mulching, aerating, weeding, grubbing, removing thatch, or trimming or edging around flower beds, walks, or walls
- Use hand tools, such as shovels, rakes, pruning saws, saws, hedge or brush trimmers, or axes
- Prune or trim trees, shrubs, or hedges, using shears, pruners, or chain saws
- Gather and remove litter
- Provide proper upkeep of sidewalks, driveways, parking lots, fountains, planters, burial sites, or other grounds features
- Water lawns, trees, or plants, using portable sprinkler systems, hoses, or watering cans.
Guard
Securitas
Cincinnati, United States
04.2013 - 02.2014
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons
- Answer alarms and investigate disturbances
- Circulate among visitors, patrons, or employees to preserve order and protect property.
Cook
McDonald's
Cincinnati, United States
05.2012 - 08.2012
- Maintain sanitation, health, and safety standards in work areas
- Clean food preparation areas, cooking surfaces, and utensils
- Verify that prepared food meets requirements for quality and quantity
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold
- Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions
- Clean, stock, and restock workstations and display cases
- Cook the exact number of items ordered by each customer, working on several different orders simultaneously
- Serve orders to customers at windows, counters, or tables
- Prepare and serve beverages such as coffee and fountain drinks
- Pre-cook items such as bacon, to prepare them for later use.
Associate
Fun Factory
Cincinnati, United States
06.2008 - 01.2012
- Sell tickets and collect fees from customers
- Sell and serve refreshments to customers
- Provide information about facilities, entertainment options, and rules and regulations
- Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly patrons
- Clean sporting equipment, vehicles, rides, booths, facilities, or grounds.
Education
Accounting Major -
Northern Kentucky University
12.2017
Accounting Major -
Central State University
12.2017
High School Diploma -
La Salle High School
05.2012
Skills
- Reliability
- Time Management
- Organizational Skills
- Flexibility
- Invoicing and Billing
- Technical Expertise
- Attention to Detail
- Problem-solving
- Empathy and Patience
- Problem-Solving Skills
- Adaptability and Flexibility
- Technical Proficiency
- Conflict Resolution Skills
- Working Independently
- Problem-Solving
- Package handling
Timeline
Courier
Independent contract courier
06.2023 - Current
Geek Squad Home Theater Install Technician
Bestbuy
08.2021 - 06.2023
Commercial Support Tech
Fifth Third Bank
09.2019 - 05.2021
Wheel Technician
Dent Wizard
12.2017 - 08.2019
Bus Operator
Sorta (Metro) Cincinnati
07.2015 - 12.2017
Mail carrier
United States Postal Service
07.2014 - 07.2015
Municipal Worker
City of Cincinnati
04.2014 - 07.2014
Guard
Securitas
04.2013 - 02.2014
Cook
McDonald's
05.2012 - 08.2012
Associate
Fun Factory
06.2008 - 01.2012
Accounting Major -
Northern Kentucky University
Accounting Major -
Central State University
High School Diploma -
La Salle High School