Summary
Overview
Work History
Education
Skills
Timeline
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Mary Cole

Richmond,VA

Summary

Dedicated courier with a clean driving record and strong customer service skills, honed at FedEx Express. Proven ability to enhance customer satisfaction through timely deliveries and effective communication. Recognized for reliability and attention to detail, ensuring safe transportation and adherence to deadlines in a fast-paced environment.

Experienced with route optimization, ensuring timely and accurate deliveries. Utilizes strong organizational skills to manage multiple deliveries efficiently. Track record of maintaining customer satisfaction through consistent and reliable service.

Overview

21
21
years of professional experience

Work History

Courier

FedEx Express
09.2004 - Current
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Followed company policies and procedures during shift.
  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.

Education

Henrico High School
Richmond Va

Skills

  • Working independently
  • Attention to detail
  • Problem-solving
  • Customer service
  • Clean driving record
  • Valid Driver's license
  • Heavy lifting
  • Document management
  • Deadline adherence
  • Weather preparedness
  • Written communication
  • Dispatch
  • Multitasking and organization
  • Team collaboration
  • Map reading
  • Physical stamina
  • Efficient navigation
  • Hazmat protocols
  • Punctuality and reliability
  • Organizational skills
  • Teamwork and collaboration
  • Conflict resolution
  • Reliability
  • Customer satisfaction
  • Problem-solving abilities

Timeline

Courier

FedEx Express
09.2004 - Current

Henrico High School

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Mary Cole