Tyler Turner
Williamsport,PA
Summary
Highly efficient Associate well established in fast-paced and challenging environments, bringing more than 5 years of experience in customer service roles, even in high stress situations. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending plans of action and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
6
6
years of professional experience
Work History
Associate
Susquehanna University Orchestra Staff
03.2023 - Current
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Listened to community needs and desires to identify and implement optimal events.
- Came in after hours to ensure preparedness and efficiency.
- Kept frequent, open communication to with coworkers.
Sales Associate
Weis Markets Inc
03.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Dough Maker
Pudgies Pizza And Sub Shops
05.2020 - 04.2021
- Created batches of food products with specified flavor, texture, clarity, bouquet and color profiles by following production recipes and procedures.
- Worked with large vats, paddles and agitators to blend, mix and heat raw materials.
- Adjusted equipment during runs to maintain optimal settings and achieve high-quality products.
- Chose, inspected, weighed, and measured ingredients for each production run.
- Filled out inventory and production sheets and informed head baker of stock levels.
- Complied with health and safety codes to protect staff and customers.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Managed inventory, labor, expenses and other operational processes.
- Replenished and rotated food items, following correct food cooling and storage procedures
Crew Member
McDonald's
03.2018 - 04.2020
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
Education
Bachelor of Arts - Creative Writing
Susquehanna University
Selinsgrove, PA12.2025
High School Diploma -
Williamsport Area Senior High School
Williamsport, PA06.2021
Skills
- Workplace Safety
- Preparing Reports
- Management Support
- Cash Handling
- Customer Service
- Event Coordination
- Complex Problem-Solving
- Time Management
- New Hire Training
- Training and development
- Risk assessment
- Analytical thinking
Timeline
Associate
Susquehanna University Orchestra Staff
03.2023 - Current
Sales Associate
Weis Markets Inc
03.2021 - Current
Dough Maker
Pudgies Pizza And Sub Shops
05.2020 - 04.2021
Crew Member
McDonald's
03.2018 - 04.2020
Bachelor of Arts - Creative Writing
Susquehanna University
High School Diploma -
Williamsport Area Senior High School
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