CUSTOMER SERVICE REPRESENTATIVE/ MANAGER: Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Having prided myself on being an innovator, one who leads by example. With 30+ years of experience in training and developing teams, by initiating and cultivating brand new business while also maintaining the loyalty and satisfaction of customers. This balance has been crucial in driving success and growth. Considering myself personable and very coachable. Having the ability to identify opportunities within the automotive industry is ever-evolving, presenting with new challenges and opportunities every day. It is in these moments of uncertainty and change that shine. Believing that success lies in embracing innovation, pushing boundaries, and never settling for mediocrity. With unique skills and well-rounded experience, helped to significantly increased revenue for dealerships, earned promotions, and left a lasting impact. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
· Product and Service Knowledge
· Operations Management
· Employee Relations
· Coaching and Mentoring
· Performance Analysis
· Succession Planning
· Telephone Etiquette
· Workforce Planning
· Positive Attitude
· Problem-Solving Skills
· Organizational Skills
· Clear Communication
· Knowledge Of Automotive DMS
Systems
· Business Development
· Microsoft Office Excel, Word, Power point, Outlook
IHSSA Referee (Basketball & Baseball)