Highly skilled and detail-oriented worker with 12 years of experience in customer service. Strong problem-solving skills and ability to work effectively in a team-based environment. Excellent multitasker and is accustomed to working in fastpaced settings. Looking to apply my knowledge and previously acquired skills in a new work environment.
Work History
Counter Server
1 Year 1 Month
Bread & Cie | 2025.07 - Current
Provide exceptional customer service by anticipating guest needs and resolving issues.
Maintain cleanliness and organization of service area, adhering to health and safety standards.
Assist in inventory management by restocking supplies and monitoring product freshness.
Operate point-of-sale systems efficiently, handling transactions accurately and promptly.
Deliver exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
Manage multiple tasks in high-volume environment.
Contribute to a positive work atmosphere by supporting teammates during high-volume periods.
Shift Supervisor
11 Years 9 Months
Starbucks Coffee Company | 2013.04 - 2025.01
Assisted the store manager in executing store operations during scheduled shifts.
Deployed 3-7 baristas and delegate tasks so that employees can create and maintain the best experience for customers.
Organized opening and closing duties as assigned.
Anticipated customer and store needs by constantly evaluating environment and customers for cues.
Followed all cash management policies and ensured proper cash management practices are followed by shift team.
Kept track of and manage orders to maintain inventory accuracy ensuring needs of store are met.
Created a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to employees on shift to ensure operational excellence and to improve employee performance.