Tyler White
Kennewick,WA
Summary
Dedicated and experienced pharmacy professional with a strong background in customer engagement and healthcare services. I am eager to apply my skills in operational excellence and member-focused strategies to enhance satisfaction and support the organization's growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Specialist II
ATRIO Health Plans
09.2022 - Current
- Manage and oversee operational processes to ensure proper and efficient administration of pharmacy benefits
- PBM and vendors as necessary to be aligned with organizational and departmental initiatives
- Conduct Fraud Waste and Abuse audit investigations
- Modify formulary
- Analyze current costs, find root causes of inefficiencies, and devise solutions to reduce or eliminate them.
- Conduct CAP audits and CTM Grievances investigations
- Ensure compliance with regulatory requirements and industry standards set by CMS
- Finance Modeling
- Create and review existing policies and instructions to reflect goals and new technologies
- Conduct new hire orientation training for customer service staff members
Pharmacy Operations Manager
Walgreens Co.
06.2013 - 09.2022
- Effectively led a team of 18 pharmacy staff members, including pharmacy assistants, pharmacy technicians, and graduate interns, resulting in a 15% increase in overall productivity
- Facilitated the implementation of COVID-19 testing in3 Walgreens locations, achieving over 50,000 recorded test results
- Establish and managed multiple COVID-19 vaccination sites which successfully administered over 30,000 vaccinations
- Monitored operational metrics to ensure efficiency in workflow, compliance with regulatory standards, and alignment with organizational objectives
- Delivered performance feedback and conducted one-on-one meetings and annual reviews to support professional development and team engagement
Education
Bachelor of Arts - Criminology/ Conflict
Fresno Pacific University
Fresno, CA12-2021
Associate of Arts - Social & Behavioral Science
Mohave Community College
Bullhead City, AZ01.2017
Skills
- Investigative, Analytical
- Customer Service Excellence
- Problem Solving
- Conflict Resolution
- Team Management
- Operational Management
- Compliance and Regulations
- Empathy and Patience
Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
- Certified Pharmacy Technician
- Certified Data Analyst (In progress)
Timeline
Pharmacy Specialist II
ATRIO Health Plans
09.2022 - Current
Pharmacy Operations Manager
Walgreens Co.
06.2013 - 09.2022
- First Aid Certification
- Basic Life Support Certification (BLS)
- Certified Pharmacy Technician
- Certified Data Analyst (In progress)
Bachelor of Arts - Criminology/ Conflict
Fresno Pacific University
Associate of Arts - Social & Behavioral Science
Mohave Community College
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