Tyler Wickersham
Westville,IN
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Care Technician
Intellectual Technology Inc. (ITI)
Fort Wayne, IN
04.2023 - Current
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
- Provided technical support with software applications used for creating reports.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Maintained updated knowledge through continuing education and advanced training.
Fulfillment Specialist
Target
Fort Wayne, IN
06.2022 - 04.2023
- Packed merchandise for delivery and moved items to delivery area.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes, or pallets.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Operated forklift and pallet jack to transport heavy loads.
Floor Supervisor
Calvin Klein
Michigan City, IN
10.2020 - 06.2021
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Mentored newly hired staff in upselling techniques to improve sales.
- Delegated work to staff, setting priorities and goals.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Roofing Laborer
Elemental Construction LLC
Merrillville, IN
05.2020 - 07.2020
- Communicated clearly and reliably with foreman and crew leaders, highlighting safety concerns and detailing project progress.
- Stayed physically fit in order to climb, squat, reach, bend and lift up to 70 pounds and maintain balance.
- Worked safely and effectively under difficult conditions and completed projects under various kinds of weather.
- Assisted in preparing and laying down felt paper, shingles, and other roofing material to construct roofs.
Education
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana
Valparaiso, IN05-2022
Skills
- Customer Relations
- Documentation and Reporting
- De-Escalation Techniques
- Complaint Handling
- Call Documentation
- Calm Under Pressure
- Salesforce CRM
- Warehouse Operations
- Shipment Preparation
- Invoice Verification
- Fulfillment Processing
- Customer Service
- Task Delegation
- Employee Scheduling
- POS Systems
- Employee Training
- Payroll Management
- Report Generation
- Team Development
- OSHA Regulations
- Team Collaboration
Certification
- OSHA 10 Certified
- First Aid Certified
References
- David Leshore - ITI - Customer Care Manager - (260) 206-2008
- Cassandra Brown - ITI - Directer of Customer Care -
- Melissa Lambert - Lens Crafter's - General Manager - (847) 636-0304
Timeline
Customer Care Technician
Intellectual Technology Inc. (ITI)
04.2023 - Current
Fulfillment Specialist
Target
06.2022 - 04.2023
Floor Supervisor
Calvin Klein
10.2020 - 06.2021
Roofing Laborer
Elemental Construction LLC
05.2020 - 07.2020
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana
- OSHA 10 Certified
- First Aid Certified
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