Kevin Rodriguez
Las Vegas,Nevada
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Care Technician
Artesian Spas
06.2014 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Trained staff on operating procedures and company services.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NV06.2014
Skills
- Customer Service
- Data Entry
- Customer Relations
- Brand Representation
- Product Education
- Conflict Mediation
Languages
English
Spanish
Timeline
Customer Care Technician
Artesian Spas
06.2014 - Current
High School Diploma -
Las Vegas High School
Similar Profiles
Norma MirelesNorma Mireles
Warehouse Worker at Artesian SpasWarehouse Worker at Artesian Spas
Lynette SanchezLynette Sanchez
Data Entry Administrator at Artesian SpasData Entry Administrator at Artesian Spas
Alexandra GraceAlexandra Grace
Receptionist Administrator/Executive Personal Assi at Artesian HospitalityReceptionist Administrator/Executive Personal Assi at Artesian Hospitality
Rodrigo GonzalezRodrigo Gonzalez
Server at Wynn Las VegasServer at Wynn Las Vegas
Tami V. Bass, JDTami V. Bass, JD
Consultant | Business & Leadership Development at She SpeaksConsultant | Business & Leadership Development at She Speaks