Melodie McLellan

• Improved team performance by sharing knowledge and assisting colleagues in handling complex customer concerns.
• Maintained high-quality service standards through consistent adherence to company policies and procedures.
• Created customized solutions for clients with unique requirements, resulting in increased customer satisfaction ratings.
• Reduced response time for work orders by streamlining internal processes and prioritizing urgent cases.

• Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflow
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.

• Fire and smoke mitigation jobs
• One million dollar project for CSU Pueblo completed on time and under budget
• Managed subcontractors and laborers, ordered materials and scheduled work projects
• Established a reputation for excellence in commercial construction projects by consistently delivering on-time, high-quality results and fostering strong client relationships.
• Managed change orders efficiently to minimize schedule disruptions and cost overruns.

See current position.

• Gained expertise in various rating tools, contributing to greater efficiency in completing assigned tasks.
• Optimized workflow efficiency while minimizing errors through conscientious adherence to provided guidelines and protocols.
• Contributed to the development of new training materials, resulting in higher quality onboarding for new raters.
• Completed required training modules promptly, ensuring up-to-date knowledge of project requirements.
• Demonstrated adaptability by successfully transitioning between multiple projects with varying guidelines and objectives.

• Developed strong relationships with subcontractors, fostering collaboration and smooth coordination of work efforts.
• Reviewed plans and inspected ongoing construction to keep work in line with project goals.
• Maintained safety onsite and upheld all OSHA regulations.
• Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.