Tyler W. Luke

• Administered key HR programs, including ADA accommodations, employee benefits, and leave of absence management, ensuring compliance with federal, state, and local regulations.
• Led the interactive ADA process, exercising independent judgment to evaluate requests and determine reasonable accommodations.
• Managed employee inquiries and sensitive employment matters, using discretion to resolve issues or escalate complex cases appropriately.
• Oversaw virtual therapy program, monitoring effectiveness and managing vendor relationships to ensure high-quality support for employees.
• Delivered new hire benefits orientations and recommended enhancements to benefit plans based on employee feedback and organizational needs.
• Oversaw and evaluated a virtual therapy program, monitoring effectiveness and managing vendor relationships.
• Processed unemployment claims and short-term disability filings to ensure compliance with regulations.

• Scheduled and conducted initial phone screening and candidate interviews
• Posted job requisitions and updated job descriptions and position details.
• Onboarded new hires through ADP; set up pay, time-off accrual, and verified I9 documentation
• Facilitated employee counseling and processed terminations, ensuring compliance with company policies
• Researched and utilized job boards, hiring events, and job fairs to increase organization employment statistics by 16.25%
• Assisted HR manager in managing open enrollment and ensuring compliance with monthly benefit enrollment requirements
• Facilitated and processed employee counseling and terminations
• Assisted HR manager with open enrollment and monthly benefit enrollment compliance
• Coordinated with hiring managers to align open job requisitions with specific hiring needs

• Assessed growth potential and established sales quotas for 45+ store locations, driving targeted revenue objectives
• Directed, trained and evaluated 10 Retail Merchandisers spanning over 45 store locations, certifying compliance with company standards while ensuring employee retention through direct mentorship
• Managed inquiries and concerns from Retail Merchandisers while developing employee systems to enhance team capabilities
• Managed Retail Merchandiser inquiries, concerns, and employee development systems
• Created and implemented new-hire training programs, and employee recognition initiatives
• Coordinated on-schedule installation of retail fixtures and new inventory within budget, ensuring accountability for product delivery and availability

• Assisted customers on sales floor, managed inventory levels, and ordered Hallmark products to ensure availability
• Maintained optimal product levels across 7 stores in Northern Virginia to support sales and customer satisfaction
• Performed sales floor work including greeting and assisting customers, taking inventory, and ordering Hallmark product
• Executed commercial and seasonal displays to increase product visibility and improve customer engagement

Developed roadmaps and SOPs for implementing HR metrics to enhance organizational performance

• Processed and tracked personnel action requests for benefits, payroll, military leave requests, and adverse action reports in accordance with DOD regulations and organizational policy
• Created and implemented onboarding policies and procedures to facilitate successful integration of new personnel and established applicant tracking systems
• Prepared and filed requests for payroll, lodging, and compensation for new personnel
• Maintained custody of classified documents in a confidential capacity.
• Organized and maintained administrative requests and personnel records
• Designed and delivered written and visual presentations (PowerPoint) to senior leadership to inform strategic decision-making
• Managed classified document storage and access