Tyler Wright
Broken Arrow,OK
Overview
6
6
years of professional experience
Work History
Sales Agent
Avantive Solutions
Tulsa, OK
04.2025 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Surveillance Officer I
Muscogee Nation Gaming Enterprises
Tulsa, OK
12.2024 - 04.2025
- Responded to incoming calls from departments regarding policies.
- Handled radio communications efficiently and promptly.
- Demonstrated clarity in speaking and attentive listening skills.
- Drafted reports on issues and policies related to casino operations.
- Utilized multiple software applications simultaneously, including Outlook and Word.
Account Executive
Dish
WFH/Tulsa, OK
06.2024 - 12.2024
- Answer incoming retention calls.
- Over coming rejections
- Navigate thrift computer systems and review information and respond appropriately to callers.
- Resolve billing issues, technical issues, and de-escalating customers.
- Sell new products such as internet and tv packages.
- Top retainer of service.
Premier Service Consultant
AT&T
Tulsa, OK
03.2021 - 06.2024
- Answer incoming retention and customer service calls.
- Troubleshoot and resolve service and device issues.
- Uncover possible needs for additional services to position sales offers and meet monthly sales targets.
- Navigate through computer systems to review information and respond appropriately to callers.
- Engaged actively with callers, confirming, or clarifying information and de-escalating irate customers.
- Resolve customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.
- Took part in Manager relief duties from August 2022 – December 2022.
Customer service representative
Eversie
Tahlequah, OK
08.2019 - 02.2021
- Answer incoming tech support and billing calls.
- Uncover possible needs for additional service or products for COX communications for internet and cable services.
Education
High school Diploma - undefined
Keys High School
Park Hill, OK05.2018
Skills
- Team leadership
- Sales achievement
- Conflict resolution
- Active listening
LANGUAGES
English
Awards
Top Seller of team., Promoted to a Sme/Team Lead., Top 2 for VOC aka voice of Customer for 2022 with AT&T Loyalty Department.
Timeline
Sales Agent
Avantive Solutions
04.2025 - Current
Surveillance Officer I
Muscogee Nation Gaming Enterprises
12.2024 - 04.2025
Account Executive
Dish
06.2024 - 12.2024
Premier Service Consultant
AT&T
03.2021 - 06.2024
Customer service representative
Eversie
08.2019 - 02.2021
High school Diploma - undefined
Keys High School