Tyler Young
Grand Blanc
Summary
Seasoned Aftersales Manager with hands-on experience in overseeing all aspects of aftersales operations. Strengths lie in strong team leadership, strategic planning, and customer relations management. Committed to maximizing profitability while ensuring high levels of customer satisfaction. Previously led teams to improve operational efficiency and implement innovative strategies for revenue growth.
Overview
15
15
years of professional experience
Work History
District Aftersales Manager
AGCO Corporation
06.2022 - Current
- Manage all aftersales functions in Michigan and Northern Indiana
- Work directly with 7 Dealer groups to grow business profits in parts and service
- Monitor customer satisfaction
- Assist in all programs provided by AGCO to help aid daily functions in parts and service departments
- Meet or Exceed monthly Metrics
Service Advisor
LASCO FORD
08.2020 - 06.2022
- Directly work with customers and fulfill their needs of maintenance or repairs on their vehicle
- Estimate/ Sell repairs
- Review warranty information
- Explain technical knowledge with customers and their concerns with their vehicle
- Meet and exceed monthly sales goals, customer pay and warranty
- Ranked #1 seller in Customer Pay Repair Orders within the first 5 weeks of starting the position
District Manager of Aftersales Western Region
MSXI (GM Contract)
02.2019 - 03.2020
- Worked directly with 41 General Motors Dealer to grow business and profits for Fixed Ops Department
- Managed dealers and their performance for GM Programs (PASE, Retail Inventory Management, and Service Workbench Pro)
- Increased Retail Inventory Management compliant dealers by 2 dealerships, working cross functionally with RIM, dealer principles and parts managers
- Ranked #1 in dealers enrolled in Journeys Program
- Ranked #1 in Shock and Strut Qualified Promotional Order
- Successfully took a dealership going through acquisition, and successfully implemented all GM ERP programs (PASE, RIM, Service Workbench, and Service Smarts Online)
Emissions Tech Analyst (GM Proving Grounds Milford)
G Tech
Milford
01.2016 - 01.2019
- Company Overview: Milford, MI
- Collaborated with engineering studying analytical data, trouble shooting and performing emission tests on engineering and customer vehicles
- Work with Emission Instrumentation/ Gas Analyzers/ Various soft wares and programs to perform testing
- Milford, MI
- Successfully trained and solely operated a beta tested robotic driver for emissions testing on vehicles, which allowed for more efficient testing for my shift and provided results and data needed for new upcoming vehicles
- Trained and supervised teammates in training to operate robot driver
- Trained new hire teammates and supervised to ensure safety and proper procedures were being followed during pre and post testing
Wholesale Parts Advisor
Grand Blanc Motor Car
Grand Blanc
01.2014 - 01.2016
- Company Overview: Grand Blanc, MI
- Wholesale Parts advisor for BMW, Mercedes, Toyota, and Lexus
- Work with buyers and suppliers to fulfill large volume parts orders
- Open and close parts counter daily
- Responsible to order and replenish parts stock
- Clothing and Accessory Manager for Dealership boutique
- Grand Blanc, MI
- The subject matter expert for Toyota Parts Program for body shops and repair facilities responsible to install and train shops how to use the Toyota Wholesale Parts Ordering portal
- This helped increase part order efficiency and grew the parts business utilizing incentives
Sales Associate
Advanced Auto Parts
Flushing
01.2010 - 01.2014
- Company Overview: Flushing, MI
- Consistently exceeded objectives
- Created daily sales reports for store managers, and corporate office
- Consulted and assisted customers with auto part selection and sales
- Organized and arranged the store merchandising floor to increase visibility and promotion
- Performed Store Opening and Closing tasks
- Flushing, MI
Education
Bachelor of Business Administration - Management
Northwood University
Flint, MI01.2016
Associate Degree of Science - General Studies
Mott Community College
Flint, MI01.2014
Skills
- Business Organizational Management
- Problem-solving
- Analytical
- Communications
- Microsoft Office Suite
- Project Management
- Process Improvement
- Fixed Operations
- Retail Sales
- Automotive Service & Parts
- Goal setting
- Service process optimization
- Inventory
- Shipping and Receiving
- Warranty
- Drivetrain
- Paint/Body
- Interior assembly
- Restoration
- Suspension
- Electrical
- Inventory management
- Customer relationship management
- Data analysis
- Service quality assurance
- Vendor relations
- Team leadership
- Customer satisfaction monitoring
- Cross-functional team leadership
- Sales strategy
Community Service
- GM CCA (benefitting organization) 5k, 01/01/19
- GM CCA (benefiting organization) Car Show, 01/01/19
- GM Cares “Build a Playground” for a Flint Elementary School, 01/01/19
Areas Of Knowledge
Business Organizational Management, Problem-solving, Analytical, Communications, Microsoft Office Suite, Project Management, Teamwork, Process Improvement, Fixed Operations, Retail Sales, Automotive Service & Parts, Customer Service, Inventory, Shipping & Receiving, Warranty, Toyota, Mercedes, BMW, GM, Vehicle Tear down and Reassembly, Drivetrain, Paint/Body, Interior Assembly, Restoration, Suspension, Electrical
References
References available upon request.
Timeline
District Aftersales Manager
AGCO Corporation
06.2022 - Current
Service Advisor
LASCO FORD
08.2020 - 06.2022
District Manager of Aftersales Western Region
MSXI (GM Contract)
02.2019 - 03.2020
Emissions Tech Analyst (GM Proving Grounds Milford)
G Tech
01.2016 - 01.2019
Wholesale Parts Advisor
Grand Blanc Motor Car
01.2014 - 01.2016
Sales Associate
Advanced Auto Parts
01.2010 - 01.2014
Bachelor of Business Administration - Management
Northwood University
Associate Degree of Science - General Studies
Mott Community College
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