Tyler D. Johns
Summary
Skilled professional with over 10 years of experience across Business Intelligence, Data Analytics, and Project Management in software, hardware, and sales industries. An expert with a proven ability to lead complex deployments from inception to delivery. Combines deep analytical skills with a sales-driven mindset, leveraging BI tools and data insights to identify market opportunities, meet revenue targets, coordinate teams, and drive business growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
GetScale Inc.
Austin
07.2025 - Current
- Managed a high-volume candidate pipeline averaging 175+ applicants across 8 states, ensuring seamless progression through all stages of the recruitment lifecycle.
- Engineered custom BI tools, trackers, and automated reports to monitor pipeline velocity and provide real-time status updates.
- Authored Standard Operating Procedures (SOPs) and regional best practices, streamlining cross-functional workflows for the national team.
- Accelerated to Inside Sales Representative II within 7 months by maintaining a top 25% sales ranking for three consecutive months.
- Earned the Ambassador Club Award for achieving a top 10% sales performance ranking across the entire organization for a full fiscal quarter.
Veterinary Technician Assistant
Compassion Veterinary Hospital
Jarrell
01.2024 - 05.2025
- Facilitated comprehensive patient intake by interviewing clients to document detailed medical histories and vital medical information.
- Conducted diagnostic laboratory procedures that contributed to accurate patient diagnoses.
- Implemented complex treatment plans under veterinary supervision, ensuring precise administration of medications and therapies.
Customer Service Representative
Compassion Veterinary Hospital
Jarrell
08.2023 - 01.2024
- Conducted client-facing communications, serving as the primary point of contact to ensure a high-quality professional experience and clear service expectations.
- Facilitated seamless continuity of care by coordinating with external medical facilities to retrieve and integrate comprehensive patient records.
- Optimized facility throughput by managing complex scheduling for appointments, diagnostic procedures, and recurring treatment protocols.
- Maintained data integrity and compliance through the meticulous management and auditing of patient medical records
Sr. Business Consultant
CGI Technologies Group
Belton
05.2021 - 07.2023
- Collaborated with technical teams to replicate user-reported issues, utilizing root cause analysis to drive data-informed product enhancements.
- Contributed to a culture of continuous improvement by developing and refining internal frameworks to boost productivity and service delivery.
Sr. Business Analyst
Experian Credit Solutions
Austin
02.2021 - 05.2021
- Analyzed customer server utilization to ensure strict adherence to service-level agreements (SLAs) and usage quotas.
- Engineered SQL queries to extract and evaluate historical usage trends, identifying anomalies and significant consumption spikes for data-informed decision-making.
Sr. Business Intelligence Analyst
BMC Software
Austin
04.2015 - 12.2020
- Worked as part of the Business Intelligence & Enablement team to develop business solutions, manage implementation, provide training, and maintain the databases and tools housing the internal data metrics for the entirety of BMC.
- Provided business analytical support to various teams.
- Worked directly with leaders to identify high priority needs and strategize solutions, created user stories, managed technical debt, and supported projects through the full lifecycle.
- Provided corporate training covering data analytics and reporting, which scaled from individuals to large customer audiences.
- Leveraged MicroStrategy knowledge and skills for data analytics, reporting, dashboards and data warehouse support.
- Lead user acceptance testing sessions for transitioning of data and reports between enterprise data warehouses.
- Created and supported mobile applications, using MicroStrategy, for data analytics, dashboards, and reports.
- A company specializing in enterprise service management software.
Program Manager
BMC Software
Austin
01.2013 - 04.2015
- Partnered with executive leadership to define high-priority objectives and strategic solutions, translating complex business needs into actionable user stories.
- Orchestrated the end-to-end project lifecycle, proactively managing technical debt to ensure long-term stability and performance.
- Directed User Acceptance Testing (UAT) for large-scale data migrations, ensuring the seamless transition of reports and logic between enterprise data warehouses.
- Managed corporate training initiatives on data analytics and reporting, scaling programs from individual coaching to large-scale customer audiences.
Project Analyst
BMC Software
Austin
09.2012 - 01.2013
- Developed sophisticated growth-tracking models in Excel, providing the PMO and executive leadership with data-driven insights into project trajectory and resource allocation.
- Collaborated with R&D teams to engineer key performance indicators (KPIs) and project metrics, facilitating real-time reporting on product health and developmental milestones.
- Architected centralized SharePoint project hubs to streamline collaboration and document management for cross-functional global teams.
- Contributed to a leading Enterprise Service Management (ESM) software firm, driving operational excellence through enhanced project visibility.
Production Control Analyst
World Wide Technology
Austin
06.2011 - 09.2012
- Served as the primary Production Operations Liaison to Dell Management, coordinating project commitments, milestones, and strategic timelines.
- Orchestrated end-to-end production scheduling, ensuring optimal resource allocation and material readiness for custom server rack integration projects.
- Optimized staging and assembly workflows, reducing project lifecycle duration by an average of 20% through process re-engineering.
- Spearheaded the design of materials management protocols, significantly reducing production downtime and enhancing inventory accuracy.
- Engineered proprietary inventory tracking tools to prioritize high-value manufacturing components across complex project pipelines.
- Successfully directed a portfolio of 40+ concurrent projects, delivering high-fidelity technological solutions for enterprise-level server infrastructure.
Operations Department Production Lead
World Wide Technology
Austin
01.2011 - 06.2011
- Directed end-to-end production management for all active project workstreams, ensuring adherence to quality standards and delivery timelines.
- Mitigated risks by providing on-site leadership to resolve critical delays in enterprise-scale data center deployments.
- Spearheaded the full lifecycle of issue management, from initial root cause analysis (RCA) through the engineering and implementation of definitive corrective actions.
- Served as a subject matter expert (SME) and high-priority resource for nationwide on-site technical support and complex issue resolution.
Quality Control Technician
World Wide Technology
Austin
10.2010 - 01.2011
- Enforced rigorous Quality Assurance (QA) standards, verifying that all deliverables met or exceeded internal specifications and customer requirements.
- Engineered standardized quality control frameworks that provided stakeholders with real-time visibility into project health and compliance status.
- Developed and deployed a centralized Quality Dashboard, streamlining the communication of critical issues to both executive management and external clients.
Education
B.S. - Criminal Justice, Sociology
Tarleton State University
Stephenville, TexasSkills
- Business and Data Analytics
- Business Intelligence
- Dashboard Development
- Project and Program Management
- User Story Management
- Agile
- Customer Service
- Pipeline management
- Salesforce
- JIRA
- Excel
- SharePoint
- Power BI
- Tableau
- BusinessObjects
- Microsoft Office
Certification
- MicroStrategy Certified Specialist Analyst, 10/01/18
- Project Management Professional (PMP) Certification, 01/01/14
Accomplishments
- Ambassador Award - Achieved top 10% sales ranking across the entire organization for a full fiscal quarter
Timeline
Inside Sales Representative
GetScale Inc.
07.2025 - Current
Veterinary Technician Assistant
Compassion Veterinary Hospital
01.2024 - 05.2025
Customer Service Representative
Compassion Veterinary Hospital
08.2023 - 01.2024
Sr. Business Consultant
CGI Technologies Group
05.2021 - 07.2023
Sr. Business Analyst
Experian Credit Solutions
02.2021 - 05.2021
Sr. Business Intelligence Analyst
BMC Software
04.2015 - 12.2020
Program Manager
BMC Software
01.2013 - 04.2015
Project Analyst
BMC Software
09.2012 - 01.2013
Production Control Analyst
World Wide Technology
06.2011 - 09.2012
Operations Department Production Lead
World Wide Technology
01.2011 - 06.2011
Quality Control Technician
World Wide Technology
10.2010 - 01.2011
B.S. - Criminal Justice, Sociology
Tarleton State University