Benjamin Stach
Columbus,OH
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Highly experienced Inside Sales Representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
4
4
years of professional experience
Work History
Inside Sales Representative
Interstate Gas Supply Inc.
08.2022 - Current
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Used CRM software to maintain detailed contact logs and account records.
- Contributed to team objectives in fast-paced environment.
Bartender Supervisor
CLB Restaurants
07.2021 - Current
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Search Engine Optimization Analyst
Dealer Venom
08.2020 - 05.2021
- Collected and analyzed data to improve strategies.
- Created and managed landing pages for products.
- Created content strategies for digital media.
- Created customized marketing materials to increase product awareness.
- Optimized website content and images to improve search engine rankings.
- Developed and deployed content marketing strategies to improve organic search traffic.
- Conducted market research and competitor analysis to inform search marketing strategies.
- Completed keyword research and analyzed competitor SEO and PPC campaigns to identify gaps and opportunities.
Assistant Brewer
Morgantown Brewing Company
05.2019 - 08.2020
- Completed frequent inspections to identify and resolve problems affecting performance.
- Washed production lines and storage containers to maintain clean and efficient work areas.
- Checked specific gravity and pH of batches.
- Kept operations in compliance with company, safety and legal requirements.
- Supported marketing, customers service and delivery processes with subject matter expertise.
- Communicated processing instructions to other workers.
- Read temperature, flow and other meters and documented information.
- Helped managers make accurate decisions by tracking deviations from production targets with daily logs.
Education
Bachelor of Science - Marketing
West Virginia University
05.2020
High School Diploma -
Dublin Coffman High School
Dublin, OH06.2016
Skills
- New Business Development
- Overcoming Objections
- Verbal and Written Communication
- Customer Service and Assistance
- Customer Relationship Management
- Phone and Email Etiquette
- Data Analytics
- Online Platforms
Timeline
Inside Sales Representative
Interstate Gas Supply Inc.
08.2022 - Current
Bartender Supervisor
CLB Restaurants
07.2021 - Current
Search Engine Optimization Analyst
Dealer Venom
08.2020 - 05.2021
Assistant Brewer
Morgantown Brewing Company
05.2019 - 08.2020
Bachelor of Science - Marketing
West Virginia University
High School Diploma -
Dublin Coffman High School
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