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Personable and dedicated Customer Service Representative with extensive experience in the application support industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, empathetic, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

IT and risk management professional with over 8 years of technical support experience and a solid background in customer service and system troubleshooting. Skilled in enterprise hardware/software solutions, cybersecurity risk analysis, and customer-focused problem-solving. Currently self-employed, providing B2C technical support services. Passionate about leveraging certifications and technical skills to deliver exceptional service and optimize client satisfaction.

CompTIA A+ and Security+ certified, Performing Intelligence investigations and incident response. Hardworking and reliable, detailed orientated, sharp focus in completion of tasks. Offering proficient prevention and recognition of security threats both technical and physical. Highly organized, proactive and punctual with team-oriented mentality. Motivated to apply education and abilities to enhance operations.

Experienced Technical Support Specialist at LightSpeed, skilled in resolving technical queries via calls, chats, and remote sessions, while proficiently managing tickets for efficient issue resolution. Seeking Tier 2 role to further develop skills. Holds CompTIA A+ and gave exam for Network+ certifications, pursuing Security+ for deeper cybersecurity knowledge. Diverse background in hospitality, machinery, real estate, and police involvement. Passionate about Cybersecurity and IT, committed to continuous learning. Skilled in problem-solving, adaptability, and analysis. Currently pursuing Security+, Penetration Testing, Python, Microsoft Azure, and Ethical Hacking certifications.

A dynamic IT analyst with over 3 years of specialized experience in cybersecurity solutions and advanced technical support. Proven track record in troubleshooting complex software and systems, fortifying security protocols, and optimizing operational performance. Exceptional analytical skills and proactive problem-solving abilities drive continuous improvement and innovation ready to bring expertise and energy to a forward-thinking team.

Tyler P. O'Connor

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Technical Support Specialist

Customer Relationship Consultant

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Associate of Applied Science - Computer Science

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Technical Support Specialist

Customer Relationship Consultant

Associate of Applied Science - Computer Science

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