Tyler Woods
Katy,TX
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
11
11
years of professional experience
Work History
Master Travel Counselor
VacationsToGo
04.2019 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and transfer reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Consistently met sales targets by upselling additional services such as excursions, insurance policies, or upgraded accommodations.
- Solved challenging travel issues promptly to minimize disruptions and maintain positive customer relationships.
- Manage high volume of calls and emails daily.
Credit Specialist
Credit Agents
03.2021 - 07.2022
- Developed effective relationships with customers, which helped improve overall payment processes.
- Attained sales quotas consistently through tenacious dedication to always seeking new business and efficiently closing sales.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Make approximately 100-200 cold call dials daily to establish sales pipeline.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
Account Manager
Diamond Advanedge
12.2018 - 02.2019
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Informed customers of current promotions to encourage additional sales purchases.
- Attained sales quotas consistently through tenacious dedication to always seeking new business and efficiently closing sales.
Financial Service Professional
Northwestern Mutual
01.2018 - 08.2018
- Make cold calls to potential clients to set appointments to discuss personal financial goals.
- Use rapport building skills to obtain referrals and build pipeline of potential clients.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Sales Manager
Spectrum
06.2013 - 12.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Recruited and trained team members, as well as supported other departments with mentorship.
Education
Bachelor of Science - Business Administration And Management
University of Wisconsin - Milwaukee
Milwaukee, WISkills
- Strong negotiation skills
- Excellent customer service
- Exceptional communication
- Relationship Management
- Customer Retention Strategies
- High volume environments
- Client Relations
- Business Development
Timeline
Credit Specialist
Credit Agents
03.2021 - 07.2022
Master Travel Counselor
VacationsToGo
04.2019 - Current
Account Manager
Diamond Advanedge
12.2018 - 02.2019
Financial Service Professional
Northwestern Mutual
01.2018 - 08.2018
Sales Manager
Spectrum
06.2013 - 12.2017
Bachelor of Science - Business Administration And Management
University of Wisconsin - Milwaukee
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