Julienne Sassetti
Plainfield,IL
Summary
Accomplished Corporate Travel Consultant with a proven track record at American Express Global Business Travel, enhancing client satisfaction through personalized itineraries and efficient problem-solving. Expert in leveraging travel industry experience and excellent customer service skills to foster lasting client relationships and streamline travel logistics. Demonstrated ability in mentoring peers and negotiating optimal travel solutions, ensuring seamless international travel experiences.
Overview
15
15
years of professional experience
Work History
Specialized Travel Counselor
American Express Global Business Travel
07.2021 - Current
- Arranged travel accommodations
- Provided exceptional post-travel support to address any concerns or complaints from the clients.
- Assisted corporate clients in managing their business travels efficiently while adhering to budgets.
- Solved challenging travel issues promptly to minimize disruptions and maintain positive customer relationships.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Managed complex international travel arrangements, including multi-city flights, accommodations, and transportation logistics.
- Utilized advanced reservation systems effectively to secure optimal bookings for clients'' unique needs.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Corporate Travel Consultant
American Express, Global Business Travel
Phoenix, Az
03.2018 - 04.2020
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Senior Corporate Travel Consultant
Ultramar Travel
New York , NY
01.2015 - 03.2018
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
Corporate Travel Consultant
American Express Business Travel
Phoenix, Arizona
03.2010 - 11.2015
Education
High School Diploma -
J. Streling High School
Cicero, IL06.1983
Skills
- Travel industry experience
- Excellent customer service
- Strong negotiation skills
- Advanced itinerary planning
- High volume environments
- Mentoring and training
Timeline
Specialized Travel Counselor
American Express Global Business Travel
07.2021 - Current
Corporate Travel Consultant
American Express, Global Business Travel
03.2018 - 04.2020
Senior Corporate Travel Consultant
Ultramar Travel
01.2015 - 03.2018
Corporate Travel Consultant
American Express Business Travel
03.2010 - 11.2015
High School Diploma -
J. Streling High School
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